Nicole Aprea
Port Jefferson
Summary
Results-oriented healthcare leader with expertise in resident engagement, patient advocacy, and care coordination. Leads interdisciplinary teams to enhance experiences and support transitions across care settings. Skilled in operational oversight, compliance, and process improvement within senior living and post-acute care. Builds strong relationships with stakeholders to drive initiatives that improve satisfaction and outcomes.
Overview
10
10
years of professional experience
Work History
Director of Community Experience
Gurwin Jewish Nursing & Rehabilitation Center
04.2022 - Current
- Lead resident engagement and community relations initiatives to ensure an exceptional living experience and high resident satisfaction.
- Provide leadership, direction, and support to community staff, fostering a collaborative and resident-centered culture.
- Reinforce compliance with community policies, procedures, and regulatory standards across departments.
- Serve as a resident advocate by addressing concerns promptly and ensuring individualized support and service excellence.
- Coordinate and oversee resident transitions throughout the care continuum, ensuring compassionate and seamless experiences.
- Manage and supervise the Life Enhancement Department, overseeing programming that promotes resident wellness, socialization, and quality of life.
- Oversee salon operations and resident wellness services to maintain high standards of care and satisfaction.
- Collaborate cross-functionally with department leaders to improve communication, operational efficiency, and team performance.
- Ensure resident needs are addressed efficiently through proactive problem-solving and service coordination.Responsible for providing high-level guest relations services and communication to residents.
- Provide staffing direction and support.
- Monitored and reinforced compliance throughout the community.
- Delivered resident support and advocacy to improve satisfaction.
- Ensure resident needs are met promptly and productively.
- Manage resident transition and support through the care continuum.
- Oversee Life Enhancement Department.
- Oversee Salon Services.
- Enhanced team collaboration
Care Transition Specialist
Integrated Care Solutions
01.2019 - 04.2022
- Partnered with the Yale New Haven Health System to facilitate effective patient care transitions and continuity of care.
- Monitored and supported post-discharge patients to ensure seamless care transitions and enhance recovery outcomes.
- Tracked patient hospitalizations and coordinated follow-up with care team to maintain continuity of care and support patient needs.
- Delivered exceptional patient experiences and supported quality healthcare outcomes through proactive care coordination and patient advocacy.
- Provided enhanced support services for Value-Based Care patients, including on-call assistance for urgent patient questions and concerns.
- Managed high-volume caseload of 50+ patient calls daily, ensuring effective communication and high service standards.
- Collaborated with interdisciplinary healthcare teams to address patient needs, improve communication, and enhance overall patient satisfaction.
- Oversaw and supported staff projects, departmental initiatives, and process improvement efforts.
Patient Flow Specialist
National Health Care Associates Inc.
01.2016 - 01.2019
- Partnered with interdisciplinary care teams and physicians to coordinate and manage post-acute Value-Based Care patients, including participants in the BPCI Initiative.
- Proactively identified potential barriers to patient care and escalated concerns to leadership to support timely resolution and positive patient outcomes.
- Supported patients following discharge from nursing and rehabilitation facilities by coordinating resources, education, and follow-up care to promote successful recovery outcomes.
- Conducted in-facility patient introductions and risk assessments, identifying factors contributing to potential hospital readmissions.
- Monitored cross-departmental collaboration, ensuring new residents received seamless, high-quality care throughout admission and transition.
- Collected and analyzed patient and operational data to identify trends and support quality initiatives.
Education
Bachelor of Science - Community Health
SUNY College At Cortland
Cortland, NY05-2015
Skills
- Guest/Resident Relations
- Community engagement
- Resident engagement
- Care coordination
- Operations Management
- Data Analysis
- Issues resolution
- Team leadership
Timeline
Director of Community Experience
Gurwin Jewish Nursing & Rehabilitation Center
04.2022 - Current
Care Transition Specialist
Integrated Care Solutions
01.2019 - 04.2022
Patient Flow Specialist
National Health Care Associates Inc.
01.2016 - 01.2019
Bachelor of Science - Community Health
SUNY College At Cortland