Nicole Avila
Miami,FL
Summary
Proven to enhance customer satisfaction and retention at Europa Hair Salon, I excel in organization and customer service. Leveraging time management and verbal communication, I adeptly managed reservations and inquiries, significantly reducing wait times. My approach not only streamlines operations but also fosters a welcoming environment for all guests.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Europa Hair Salon
Miami, FL
05.2023 - 09.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Collected payments, processed transactions and updated relevant records.
Hostess
Stanzione
Miami, FL
05.2022 - 04.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Receptionist
Miami Beauty Spa
Miami, FL
03.2021 - 04.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
Education
High School Diploma -
Miami Senior High School
Miami, FL06.2020
Skills
- Organization skills
- Time Management
- Telephone skills
- Verbal and written communication
- Scheduling appointments
- Greeting and Seating Clients
- File Management
- Mail handling
- Customer Service
- Problem-Solving
- Punctual and Reliable
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Arabic
Limited Working
Timeline
Front Desk Receptionist
Europa Hair Salon
05.2023 - 09.2024
Hostess
Stanzione
05.2022 - 04.2023
Receptionist
Miami Beauty Spa
03.2021 - 04.2022
High School Diploma -
Miami Senior High School