Nicole Ayala
Apopka,FL
Summary
Dependable, successful server providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. To seek and maintain part/full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Server
NBC Sports Grill & Brew
01.2018 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Assistant/Receptionist Administrator
Prancer Capital Corp
01.2020 - 06.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Assisted coworkers and staff members with special tasks on daily basis.
Server
Texas Roadhouse Restaurant
01.2016 - 01.2019
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
Education
Bachelor of Business Administration - Business Administration
Valencia College
Orlando, FL08.2024
High School Diploma -
Olympia High School
Orlando, FL07.2016
Skills
- Cocktail Knowledge
- High-Volume Dining
- Upbeat, team-player, and positive
- Point of Sale (POS) system operation
- Ability to stand for long periods of time
- Order Accuracy
- Food Preparation and Safety
- Cash Handling
- Drinking Age Verification
- Safety and Sanitation Guidelines
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant/Receptionist Administrator
Prancer Capital Corp
01.2020 - 06.2020
Server
NBC Sports Grill & Brew
01.2018 - Current
Server
Texas Roadhouse Restaurant
01.2016 - 01.2019
Bachelor of Business Administration - Business Administration
Valencia College
High School Diploma -
Olympia High School
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