Nicole Baca
Chaparral,NM
Summary
Dedicated customer service. Proficient Budtender delivers accurate information on strains, effects and uses to recreational and medicinal customers. Trusted key holder and money manager with 3+ years of experience. Progressive attitude and laid back demeanor. Willingness to take on added responsibilities to meet goals.
Overview
6
6
years of professional experience
Work History
Budtender
High Horse CannaCo.
01.2023 - Current
- Checked guests' photo identification for validity and age requirements.
- Restocked supplies and arranged displays.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Assistant Manager
Pecos Valley Production
05.2021 - 12.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Assistant Manager
Long John Silver's
04.2020 - 05.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Assistant Manager
Blakes Lotaburger
02.2018 - 08.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Reviewed sales and gross profit report to assess company efficiency.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Education
GED -
EPCC
El Paso, TX10.2005
Skills
- Positive Customer Engagement
- Team Cooperation
- Online Order Management
- Goal-Driven
- Engaging with Diverse Customers
- Merchandise Receiving and Handling
- Register Opening and Closing
- Keyholder
Languages
Spanish
Limited Working
Timeline
Budtender
High Horse CannaCo.
01.2023 - Current
Assistant Manager
Pecos Valley Production
05.2021 - 12.2022
Assistant Manager
Long John Silver's
04.2020 - 05.2021
Assistant Manager
Blakes Lotaburger
02.2018 - 08.2019
GED -
EPCC
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