Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Nicole Baca

Grand Junction,CO

Summary

~I have been a Salon Owner for 15 years of running a professional business. I am a resourceful professional in personal service management, known for high productivity and efficient task completion. Skilled in client relationship building, innovative problem-solving, and staff training to ensure optimum service delivery. Excel at communication, leadership, and adaptability, leveraging these soft skills to meet and exceed operational goals while maintaining high customer satisfaction levels and proven sales generation to build lasting relationships with loyal clientele. Handling all POS for the business. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Medical Records Specialist and Receptionist

Appleton Clinics
Grand Junction , Colorado
03.2024 - Current
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Maintained positive working relationship with fellow staff and management.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Managed front desk operations, greeting visitors and directing them to appropriate departments.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Managed release of information requests and identified requestors as patient, relation or provider.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Managed inventory of office supplies and placed orders to ensure adequate stock levels.
  • Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.

City of Grand Junction

City Of Grand Junction
Grand Junction, Colorado
10.2023 - Current
  • Assisted with setting up courts prior to each match.
  • Officiated sporting events, games or competitions and enforced game rules.
  • Interpreted rule interpretations for coaches, players and spectators.
  • Provided detailed post-game reports on all scoring information.
  • Monitored sportsmanship between players and teams, alerting referees when necessary.
  • Reacted to complex game situations quickly and effectively.
  • Clarified rules for teams and players and helped resolve questions or gameplay issues.
  • Operated time clock and scoreboard during various games.

Salon Owner

Self
01.2010 - Current
  • Boosted customer satisfaction by implementing innovative salon services and personalized consultations.
  • Increased client retention by delivering exceptional customer service and maintaining a welcoming atmosphere.
  • Managed daily operations for salon success, including staff scheduling, inventory management, and financial reporting.
  • Developed marketing strategies to attract new clients, utilizing social media platforms and promotional events.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Kept records for production, inventory, income, and expenses.
  • Interviewed, trained and supervised employees.
  • Conducted regular meetings with employees to review progress towards company goals.
  • Participated in trade shows, conventions, and other events related to industry promotion.

Cosmetologist

Cyber Salon
06.2005 - 01.2010
  • Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
  • Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.

Spa Cordinator

Yampah Spa & Salon
Glenwood Springs , Colorado
03.2003 - 01.2004
  • Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
  • Responded to guest inquiries regarding spa services and products.
  • Greeted customers, answered questions, and provided information about services.

Insurance Agent and Central Processor

Glenwood Insurance Agency
Glenwood Springs , CO
05.2001 - 03.2003
  • Provided excellent customer service and Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Responded quickly and accurately to inquiries from clients regarding their coverage plans for personal line insurance.
  • Maintained accurate records of all insurance transactions using computer software systems and imorted electroic documents and processed records for three offices, Glenwood, Apsen and Steamboat.
  • Converted physical documents via scanning into electronic files and images.

Dental Assistant

Skylar Van Gordon Dental Office
06.2002 - 02.2003
  • Enhanced patient comfort by providing gentle and thorough dental work along side the dentist
  • Four and six handed dental assistant work
  • Formed Models for dental trays for bleaching.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.

Dental Hygienst Assistant

Murray Dental Group
05.2001 - 08.2002
  • Improved patient comfort by providing gentle and thorough dental cleanings.
  • Enhanced patient education with clear explanations of oral hygiene techniques and practices.
  • Reduced appointment times by efficiently assisting the dentist during procedures.
  • Maintained a sterile and organized workspace for optimal infection control and efficiency.
  • Developed a clean tray for Hygienist before each client arrived.
  • Processed and developed x-rays

Education

Cosmetologist License - Cosmetology

Glenwood Springs Beauty Academy
Glenwood Springs, CO
05.2005

High School Diploma -

Glenwood Springs High School
Glenwood Springs, CO
05.2001

Some College (No Degree) - General Business

CMC
Glenwood Springs, CO

Some College (No Degree) - Dental Hygiene

CNCC-Colorado Northwestern Community College
Rangely, CO

Skills

  • Business Management-Point of Sale
  • Excellent Customer Service
  • Excellent Phone skills
  • Problem-solving abilities
  • Team worker and Team building
  • Maintaing Health and safety regulations
  • Marketing strategies
  • ROI-Invoicing, scanning, sending and recieving data
  • Appointment scheduling-Client retention
  • Organization Skills
  • Reliable and Dependable
  • Mainting a clean and Organized work area-Equipment Maintenance
  • Staff education and Employee training

Affiliations

  • I have Volunteered on many levels of coaching: Club 17 Volleyball team when I was 21, Coached and recruitment of volleyball players for CNCC, Coached Girls Basketball, softball and volleyball.
  • Look Good, Feel Better program-works with cancer patients -2 years at Valleyview Hosptial

Certification

  • Cosmetology License-passed 2005
  • CPR-Certified
  • Concussion Certified

References

References available upon request.

Timeline

Medical Records Specialist and Receptionist

Appleton Clinics
03.2024 - Current

City of Grand Junction

City Of Grand Junction
10.2023 - Current

Salon Owner

Self
01.2010 - Current

Cosmetologist

Cyber Salon
06.2005 - 01.2010

Spa Cordinator

Yampah Spa & Salon
03.2003 - 01.2004

Dental Assistant

Skylar Van Gordon Dental Office
06.2002 - 02.2003

Insurance Agent and Central Processor

Glenwood Insurance Agency
05.2001 - 03.2003

Dental Hygienst Assistant

Murray Dental Group
05.2001 - 08.2002

Cosmetologist License - Cosmetology

Glenwood Springs Beauty Academy

High School Diploma -

Glenwood Springs High School

Some College (No Degree) - General Business

CMC

Some College (No Degree) - Dental Hygiene

CNCC-Colorado Northwestern Community College

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Nicole Baca