Nicole Baksh-Doyle
Enfield,CT
Summary
Customer service representative well versed in the data entry field and billing department of a dental office.
Overview
10
10
years of professional experience
Work History
Billing Representative
Columbia Dental
Manchester, CT
02.2021 - 02.2022
- Reviewed and solved account and billing discrepancies.
- Assessed accounts for payment status and reached out to customers.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Received incoming information and entered into database system.
- Monitored customer accounts to identify and rectify billing issues.
- Reviewed and reconciled customer accounts to manage accuracy of payments.
- Used data entry skills to accurately document and input statements.
Data Entry Operator
NuWay Tobacco Company
South Windsor, CT
04.2017 - 12.2019
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained organized filing process.
- Followed established procedures to enter and process data correctly.
- Created and maintained data entry logs to track data entry activities.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Collected and organized data entry documents into filing systems for easy access.
- Used computer software to store and retrieve data.
Customer Service Representative
Buckland Cleaners
South Windsor, CT
06.2012 - 03.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Sorted/organized clothes
Education
High School Diploma -
South Windsor High School
South Windsor, CT06.2013
Skills
- Data Entry Expertise
- Quality Assurance Controls
- Insurance Claims
- Medical Billing and Coding
Timeline
Billing Representative
Columbia Dental
02.2021 - 02.2022
Data Entry Operator
NuWay Tobacco Company
04.2017 - 12.2019
Customer Service Representative
Buckland Cleaners
06.2012 - 03.2017
High School Diploma -
South Windsor High School