Nicole Barney
Gallup,NM
Summary
Dynamic and results-oriented professional with a proven track record at Home Depot, enhancing customer satisfaction and driving sales through effective communication and problem-solving skills. Excelled in teamwork and cash handling, significantly contributing to a positive shopping environment. Adept at fostering customer loyalty and managing high-stress situations, demonstrating a strong blend of interpersonal and financial acumen.
Overview
5
5
years of professional experience
Work History
Sales Associate
Home Depot
11.2023 - 10.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Lifeguard Aid
City of Gallup
09.2019 - 04.2020
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
Beverage Server
Fire Rock Casino
09.2022 - 10.2023
- Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
- Developed rapport with regular customers, fostering loyalty and repeat business.
- Resolved customer complaints professionally, prioritizing guest satisfaction and maintaining a positive atmosphere.
- Assisted in training new hires on best practices for beverage service, contributing to overall team proficiency.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Maintained a clean and organized work environment, ensuring optimal service for patrons.
Crew Member
City Of Gallup
06.2021 - 11.2022
- Completed comprehensive safety training.
- Maintained safe walk-through pathways.
- Adhered to workplace safety protocols by wearing protective equipment.
- Maintained team cohesion during demanding tasks.
Fresh Cut
Albertsons
12.2021 - 02.2022
- Collaborated with team members to provide exceptional service and meet department goals.
- Demonstrated adaptability by adjusting tasks according to changing customer demands and store needs.
- Utilized cutting tools safely and effectively, minimizing risk of injury or damage to products.
- Completed daily equipment maintenance checks, ensuring optimal machine performance during operation hours.
Education
High School Diploma - Gender Studies
Tohatchi High School
Tohatchi, NM05.2018
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Cash handling
Timeline
Sales Associate
Home Depot
11.2023 - 10.2024
Beverage Server
Fire Rock Casino
09.2022 - 10.2023
Fresh Cut
Albertsons
12.2021 - 02.2022
Crew Member
City Of Gallup
06.2021 - 11.2022
Lifeguard Aid
City of Gallup
09.2019 - 04.2020
High School Diploma - Gender Studies
Tohatchi High School
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