Nicole Basile
Shippensburg,PA
Summary
Versatile Assistant General Manager with 8 years of experience overseeing daily operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
Shaner
Mechanicsburg, PA
11.2015 - Current
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared daily deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Mentored and motivated team members to achieve challenging business goals.
- Entered tax exempts in Profit Sage.
- Ran credit checks for new accounts.
- Sent daily invoices to direct bill accounts and insured prompt payment.
- Handled all AR accounts and posting checks.
- Monthly inventory and placing orders.
- Researching credit card disputes and processing refunds as needed.
- Gather potential sales leads at check in.
- Handled new hires and processing through Taelo/Fusion system.
- Being involved in weekly revenue calls for sales strategies.
- Assisting guests with extending group blocks as needed.
Education
No Degree - Hospitality Management
Harrisburg Area Community College
Harrisburg, PASkills
- Department Oversight
- Administrative Management
- Problem Anticipation and Resolution
- Finance and Accounting Oversight
- Records Organization and Management
- Hiring and Onboarding
- Hotel Operations Management
- Front Office Operations
Timeline
Assistant General Manager
Shaner
11.2015 - Current
No Degree - Hospitality Management
Harrisburg Area Community College
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