Nicole Baxter

Adolescent/young adult

Connecting clients with detox centers, inpatient/outpatient treatment programs

Conducting biopsychosocial assessments with a focus on substance use and co-occurring disorders

• Understanding of dual diagnosis (mental illness + substance use)
• Navigating Medicaid/insurance benefits
• Recognizing and addressing systemic barriers to treatment
• Managing boundaries in emotionally charged or codependent relationships
• Familiarity with 12-step programs (AA, NA), harm reduction, and recovery models
• Motivational interviewing (MI) techniques
• Crisis intervention and de-escalation strategies
• Coordinated resources and referrals to community programs, improving access to essential services for families
• Promoted self-sufficiency among families by developing personalized action plans targeting specific areas of growth or need.
• Developed strong rapport with clients by displaying empathy, active listening skills, and cultural sensitivity.
• Provided crucial emotional support during difficult transitions or life changes for the families served.
• Enhanced client satisfaction through consistent communication, proactive problem-solving, and compassionate care.
• Served as a valuable resource for colleagues seeking guidance or assistance in handling challenging cases or situations.
• Did outreach /alumni
• Took incoming calls and qualified them

• Established rapport with Alumni by providing constant contact for 6 facilities throughout the USA

• Verifying insurance policies for incoming clients

• Performing assessments and arranging transportation to approved facility

• Facilitated weekly groups for detox/residential clients

• Worked with clients to establish and create a progressive aftercare plan

• Closing 10-15 deals monthly

• Document financial transactions by entering account information
• Substantiate financial transactions by auditing documents
• Develop and document business processes and accounting policies to maintain and strengthen internal controls
• Guide accounting clerical staff by coordinating activities and answering questions