Nicole Beliveau

• Managed daily office operations and ensured efficient workflow.
• Coordinated patient scheduling and maintained appointment calendars.
• Trained new staff on office procedures and patient interaction protocols.
• Maintained patient records in compliance with privacy regulations.
• Assisted in billing processes and handled patient inquiries effectively.
• Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
• Monitored payments due from clients and promptly contacted clients with past due payments.

Oversee day-to-day office operations for a busy two-doctor Chiropractic practice performing all aspects of front office position since March 2018. I work onsite for one office and remotely for the second office. Multitasking interactions with patients,scheduling appointments and verifying insurance eligibility while performing clerical tasks such as collections,insurance billings and posting of payments.

• Executed point of service duties by greeting patients, answering multi-line phones, scheduling appointments, verifying insurance benefits, sending reminder texts and calls, and requesting patient x-ray and MRI reports.
• Prepared office by opening and closing daily, ensuring treatment rooms were ready, organizing files, and ordering medical and office supplies.
• Medical Billing including medical coding for visits, electronic and paper billing,reviewing EOB's, posting of insurance and patient payments, collecting delinquent payments from insurance companies and patients and managing accounts receivables.

• Managed communication to executives by taking and making telephone calls, reviewing and prioritizing mail, and composing and typing correspondence.

• Performed preliminary physical tests to accurately record results in patient history summary.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Scheduled appointments for patients via phone and in person.
• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
• Contacted pharmacies to submit and refill patients' prescriptions.

• Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
• Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
• Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
• Managed office inventory and placed new supply orders.
• Handled scheduling and managed timely and effective allocation of resources and calendars.
• Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.