Summary
Overview
Work History
Education
Skills
Basset Certification
Timeline
Generic

Nicole Bent

Wyoming,IL

Summary

Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.

Overview

11
11
years of professional experience

Work History

Direct Scheduler

Illinois Gastroentrology
04.2016 - Current
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Verified insurance coverage and obtained pre-authorizations.
  • Educated patients about surgeries and provided treatment plan documentation.
  • Updated patient records to reflect upcoming surgeries and medical histories.
  • Performed various administrative tasks by filing, copying and faxing documents.

Recovery Specialist

Carle Health
10.2022 - 09.2023
  • Maintained client confidentiality and adhered to HIPAA guidelines.
  • Tracked client participation in treatment services to identify attendance issues.
  • Supported clients with compassionate, empathetic face-to-face counseling.

Bar Manager

Wyoming Legion
02.2016 - 08.2023
  • Closed out cash register and prepared cashier report at close of business.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.

Bank Teller

Speer Bank
07.2015 - 04.2016
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

CNA

Henry Stark Health Department
01.2013 - 08.2015
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health record.

Education

Social Work - Will Be Graduating May 2024

Methodist College
Peoria, IL

CMA Certification -

Black Hawk College
Moline, IL
05.2015

CNA Certification -

Black Hawk College
Moline, IL
05.2004

Skills

  • Schedule Management
  • Computer Skills
  • Telephone Etiquette
  • Problem-Solving
  • Attention to Detail
  • Critical Thinking
  • Client Relations
  • Teamwork and Collaboration
  • Documentation Proficiency
  • Strong Work Ethic
  • Data Entry

Basset Certification

Certification needed in the state of Illinois to legally sell or serve alcohol.

Timeline

Recovery Specialist

Carle Health
10.2022 - 09.2023

Direct Scheduler

Illinois Gastroentrology
04.2016 - Current

Bar Manager

Wyoming Legion
02.2016 - 08.2023

Bank Teller

Speer Bank
07.2015 - 04.2016

CNA

Henry Stark Health Department
01.2013 - 08.2015

Social Work - Will Be Graduating May 2024

Methodist College

CMA Certification -

Black Hawk College

CNA Certification -

Black Hawk College

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Nicole Bent