Nicole Bol
Layton,UT
Summary
Compassionate and efficient medical assistant with expertise in patient education and customer service. Successful in supporting clinical staff, maintaining compliance with HIPAA regulations, and fostering a welcoming environment for patients. Dedicated medical receptionist skilled in appointment scheduling, patient education, and HIPAA compliance. Committed to enhancing patient flow and supporting clinical teams to deliver exceptional healthcare experiences.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Medical Receptionist
Comprehensive Orthopedics And Sports Medicine
Layton, Utah
11.2025 - Current
- Greeted patients and visitors upon arrival at the orthopedic clinic.
- Scheduled appointments efficiently using electronic health record systems.
- Answered phone calls and addressed patient inquiries professionally.
- Coordinated with medical staff to ensure smooth patient flow.
- Processed insurance verifications for patient eligibility and coverage.
- Maintained a clean and organized reception area for optimal service delivery.
- Assisted in collecting patient payments and managing billing inquiries.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Protected patients by observing strict HIPAA guidelines.
- Processed referrals for specialist care when requested by physicians or patients.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Routed laboratory or diagnostic results to appropriate staff.
Medical Assistant
Comprehensive Orthopedics And Sports Medicine
Layton, Utah
05.2025 - Current
- Assisted physicians in patient examinations and treatment procedures.
- Collected and documented patient medical histories accurately.
- Prepared examination rooms by ensuring cleanliness and necessary supplies.
- Administered medications and vaccinations under physician supervision.
- Educated patients on treatment plans and post-care instructions clearly.
- Maintained medical records and ensured compliance with privacy regulations.
- Supported front office tasks, including answering phones and handling inquiries professionally.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
Education
High School Diploma -
Clearfield High School
Clearfield, UT05-2022
Skills
- Electronic health records
- Medical billing
- Appointment scheduling
- HIPAA compliance
- Patient education
- Customer service
- Spanish language translation
- Fluent spanish
- Team collaboration
- Conflict resolution
- Attention to detail
- Problem solving
- Clinical support
- Office administration
- Schedule coordination
- Paperwork coordination
- HIPAA guidelines
Languages
Spanish
Native/ Bilingual
Certification
medical assistant
Timeline
Medical Receptionist
Comprehensive Orthopedics And Sports Medicine
11.2025 - Current
Medical Assistant
Comprehensive Orthopedics And Sports Medicine
05.2025 - Current
High School Diploma -
Clearfield High School