Summary
Overview
Work History
Skills
Core Skills And Competences
Timeline
SoftwareEngineer
Nicole Bovard

Nicole Bovard

Willis,TX

Summary

Top-performing professional with 20+ years of experience supporting business needs and delivering strategic leadership to improve operations and facilitate successful business outcomes. Possesses over 10 years of operational and managerial experience defining and translating business requirements to increase productivity, maximize profitability, and reduce costs. Expert in capturing opportunities and leveraging data-driven insights to drive process improvement and achieve organizational goals. Creative problem-solver with demonstrated ability to coordinate high-performing cross-functional teams to enhance operational and service excellence.

Overview

21
21
years of professional experience

Work History

Sales Associate

United Built Homes
10.2023 - Current
  • Established and maintained strong relationships with clients to understand their unique needs and preferences
  • Effectively communicated with clients throughout the home building process, addressing inquiries and providing updates
  • Developed an in-depth understanding of the custom home building process, including architectural design, construction materials, and available customizations
  • Effectively communicated the features and benefits of custom home options to potential clients
  • Led negotiations on pricing, contract terms, and customization options, ensuring favorable outcomes for both the client and the company.

Sales Associate

Ashley Home Furniture
08.2023 - 10.2023
  • Interact and assist customers in a furniture retail sales environment
  • Determine customer needs and provide expert advice on product selection
  • Demonstrate effective closing skills to complete sales transactions
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Client Services Support Specialist

Synergy Global Housing
06.2021 - 03.2023
  • Conducted data analysis reporting on client spend, bookings, and forecasting, providing valuable insights to inform strategic decision-making
  • Developed documentation and workflow charts for the implementation of the new lead management system, CodeOne, ensuring seamless adoption and user understanding
  • Oversaw daily auditing of reservations by pulling and analyzing daily, weekly, and monthly booking activity, ensuring accurate categorization and adherence to charging processes
  • Managed Counselor incentive activity by tracking weekly bookings and calculating bonuses and incentives, resulting in increased motivation and performance among the Client Service Counselors
  • Collaborated with cross-functional teams, including IT, Data Analysts, Operations, and Business Development, to align client spend, booking activity, and forecasting, contributing to enhanced operational efficiency and customer experience.

Client Services Manager

Synergy Global Housing
12.2018 - 06.2021
  • Coordinate the operational activities of a four-person team of inside sales associates, provide guidance, and maintain strict compliance with company goals, vision, and growth
  • Collaborate with the Sales Team to develop and optimize individualized client strategies
  • Prospect high-profile clients and maintain strong business relationships with existing clients and business partners
  • Prepare and deliver progress reports on company expenditure and client volume (ABR & QBRs) identify gaps and develop improvement processes to drive growth
  • Function as the conflict resolution expert to handle all escalations within the accounts team and prevent recurrences
  • Enhanced client satisfaction by implementing effective communication strategies and addressing concerns promptly.
  • Streamlined internal processes for improved efficiency in handling client requests and managing daily operations.

Helpdesk Application Technician II

Oakwood Worldwide
02.2008 - 12.2017
  • Supported remote users by utilizing shadow systems and liaised with other SMEs for OSCAR and Siebel applications
  • Provided technical assistance and support for issues related to computer systems, software, and hardware
  • Monitored activity within a help desk ticket and responded to escalated work requests/inquiries in compliance with the Helpdesk IT Escalation Policy
  • Developed computer information resources, provided data security and control, and strategic computing
  • Application training to all new hires; supported application launches to field offices to ensure a smooth transition.

Senior Sales Account Coordinator

Oakwood Worldwide
04.2003 - 02.2008
  • Collaborated with the Account Executive to deliver exceptional service to corporate clients, with a focus on the entertainment industry
  • Oversaw all aspects of the inside sales function, ensuring seamless operations and customer satisfaction
  • Nurtured and expanded relationships with existing clients while proactively responding to leads, negotiating rates, qualifying prospects, and successfully closing and booking reservations
  • Ensured a positive client experience by closely gauging client expectations and delivering top-notch customer service, leading to high client satisfaction and retention
  • Traveled to multiple apartment communities to provide personalized assistance to established account contacts and individual clients, effectively resolving unit issues and devising plans for new accommodations.
  • Increased sales by establishing strong relationships with key clients and identifying opportunities for account growth.

Skills

Adaptability and Flexibility
Analytical
Application Support
Auditing & Troubleshooting
Business Intelligence
Client Relationship Management
CodeOne
Collaborative Team Player
Concur
Critical Thinking
Decision Making
Data/Business Analysis
G Suites
Help Desk Support
Hospitality and Accommodation
Lasso
Leadership
Logical
MS Office Suite/365
Oscar
Power BI
Problem Solver
Quality Assurance
ReloQuest
Remote Support
Reporting
Sales
Salesforce
SharePoint
Siebel
Smartsheets
Software Testing
Strategic/Operational Management
Tango
Team Management
Technical Support
Training and Coaching
User Support and Troubleshooting
User Training

Core Skills And Competences

Dynamic leader with excellent business acumen and decision-making skills to maintain high standards while promoting team engagement to optimize company goal attainment. Creative thinker with goal-setting abilities to communicate effectively at all levels, manage competing priorities, and excel in a fast-paced environment. Demonstrated ability to develop solutions to complex issues, positively impact business direction, drive change and process improvements, and foster business growth. Subject Matter Expert with solid analytical and organizational skills to develop and monitor operation plans with adeptness in generating high-quality solutions that enhance the efficiency of every accomplished project.

Timeline

Sales Associate

United Built Homes
10.2023 - Current

Sales Associate

Ashley Home Furniture
08.2023 - 10.2023

Client Services Support Specialist

Synergy Global Housing
06.2021 - 03.2023

Client Services Manager

Synergy Global Housing
12.2018 - 06.2021

Helpdesk Application Technician II

Oakwood Worldwide
02.2008 - 12.2017

Senior Sales Account Coordinator

Oakwood Worldwide
04.2003 - 02.2008

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Nicole Bovard