Nicole Bowers
Akron,OH
Summary
Dynamic professional with broad experience at Westfield Insurance, excelling in commercial policy management and client relations. Proven ability to enhance operational efficiency through meticulous attention to detail and strong communication skills. Recognized for training junior staff and effectively resolving client inquiries, ensuring high satisfaction and compliance with industry standards.
Overview
10
10
years of professional experience
Work History
Commercial Lines Account Examiner
Westfield Insurance
11.2023 - Current
- Review, analyze, and process high-volume commercial policy changes, including complex endorsements.
- Communicate with brokers and underwriters to correct errors or missing information.
- Maintain up-to-date client records and documentation in agency management systems (e.g., Oracle, Mainframe).
- Identify and escalate issues involving risk exposure, legal implications, or coverage gaps.
- Collaborate with underwriting, claims, and compliance departments to support full policy lifecycle management.
Policy Support Specialist
Westfield Insurance
09.2020 - 11.2023
- Prepared and processed insurance documents, certificates, and endorsements.
- Supported Account Examiners by gathering required documents and client information.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Processed mid-term policy changes and assist with renewals.
- Trained and mentored junior support staff on policy handling procedures and system usage.
Front Desk Receptionist
Summa Health Medical Group
10.2015 - 09.2020
- Collected and processed patient co-pays..
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed data entry and filing to keep records updated for easy retrieval.
- Scheduled, coordinated and confirmed appointments and procedures.
- Maintained confidentiality of sensitive data to protect patient and business information.
Education
High School Diploma -
Buchtel High School
Akron, OH06-2010
Skills
- Proficient in Microsoft Office applications, including Excel, Word, Powerpoint, and Outlook
- Confidential records management
- Work prioritization and time management
- Strong communication (verbal and written)
- Attention to detail
Languages
English
Full Professional
Timeline
Commercial Lines Account Examiner
Westfield Insurance
11.2023 - Current
Policy Support Specialist
Westfield Insurance
09.2020 - 11.2023
Front Desk Receptionist
Summa Health Medical Group
10.2015 - 09.2020
High School Diploma -
Buchtel High School
Similar Profiles
STEPHANIE CARMEANSTEPHANIE CARMEAN
Commercial Auto Claims Representative at Westfield InsuranceCommercial Auto Claims Representative at Westfield Insurance
Mandy HurstMandy Hurst
AUTO CLAIMS REPRESENTATIVE at WESTFIELD INSURANCEAUTO CLAIMS REPRESENTATIVE at WESTFIELD INSURANCE
Andre ClaytonAndre Clayton
Commercial Lines Marketing Manager at Westfield InsuranceCommercial Lines Marketing Manager at Westfield Insurance
Augustus CarpenterAugustus Carpenter
Stock and Unload Associate at TargetStock and Unload Associate at Target
Jermaine FegusonJermaine Feguson
Semi-Skilled Laborer at City of Akron Street Cleaning DivisionSemi-Skilled Laborer at City of Akron Street Cleaning Division