Nicole Bradley
San Diego,CA
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
24
24
years of professional experience
Work History
Territory Supervisor
Hallmark Global Merchandising Services
10.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Assessed territorial needs regularly; provided tailored recommendations based on unique client requirements which led to higher satisfaction rates.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Conducted routine inspections to check quality and compliance with established specifications.
- Implemented effective time management techniques, allowing for efficient prioritization of tasks and responsibilities within the role.
Account Manager
Golden West Jewelry Mfg.
08.2015 - 06.2018
- Liaison between clients and design team/
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
- Ensured merchandise met each clients' specified quality control parameters.
- Responsible for finished inventory (sales lines and on-hand merchandise).
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Appraiser/ Gemologist
Harold Steven's
09.2012 - 08.2015
- Accountable for Insurance and Estate appraisals.
- Produced reports with detailed valuations.
- Responsible for diamond inventory.
- Enhanced inventory accuracy by implementing efficient tracking and organization systems.
- Evaluated merchandise for quality control purposes.
- Data Entry.
- Customer service.
Appraiser/ Diamond Grading/ Front Office Manager
Giraux Fine Jewelry
09.2009 - 06.2012
- Verified valuations of jewelry and gemstones performed by appraisers.
- Skilled at working independently and collaboratively in a team environment.
- Maintained diamond sale listings on Rapnet and IDEX.
- Updated diamond pricing based upon Rapapport.
- Priced new merchandise, special orders, and custom jobs and entered into database.
- Photographed merchandise for use on the store database and appraisal documents.
- Re-evaluated and priced older stock to reflect current market values.
- Supervised shipping, receiving, and inventory management.
- Managed and maintained relationships with contracted jewelers.
- Evaluated diamonds to assess value prior to and after re-cutting.
Lead Appraiser/Assistant Manager/ Assistant Buyer/ Senior Sales Associate
Goff Jewelers
03.2000 - 06.2009
- Responsible for sales and customer service, as well as assisting junior staff in closing sales.
- Graded diamonds.
- Produced monthly reports on vendors and sales.
- Calculated sales figures, commission and payroll.
- Appraised jewelry for insurance purposes.
- Assistant buyer responsible for fielding vendor interviews, evaluating and purchasing merchandise including diamonds, color stones and jewelry pieces.
- Maintained inventory (including designing and putting into place a new system of inventory controls utilizing existing jeweler program).
- Managed transition of merchandise and data from Ibis Jeweler program to Edge program.
- Purchased gold, silver, platinum, diamonds and gemstones from the public for melt or resale.
- Management of sales, engraving and repair staff.
Education
Bachelor of Science - Interdisciplinary Studies
Colorado State University, Global Campus
12.2023
Associates of Arts, Business Foundation -
University of Phoenix
03.2013
Graduate Gemologist -
Gemological Institute of America, GIA
04.2007
Certified Diamontologist -
Diamond Council of America
11.2005
Skills
- Process Monitoring and Improvement
- Customer Retention
- Team Management
- Data Management
- Organization
- Teamwork and Collaboration
- Performance Management
- Priority management
- Inventory Control
Timeline
Territory Supervisor
Hallmark Global Merchandising Services
10.2022 - Current
Account Manager
Golden West Jewelry Mfg.
08.2015 - 06.2018
Appraiser/ Gemologist
Harold Steven's
09.2012 - 08.2015
Appraiser/ Diamond Grading/ Front Office Manager
Giraux Fine Jewelry
09.2009 - 06.2012
Lead Appraiser/Assistant Manager/ Assistant Buyer/ Senior Sales Associate
Goff Jewelers
03.2000 - 06.2009
Bachelor of Science - Interdisciplinary Studies
Colorado State University, Global Campus
Associates of Arts, Business Foundation -
University of Phoenix
Graduate Gemologist -
Gemological Institute of America, GIA
Certified Diamontologist -
Diamond Council of America
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