Nicole Brasseaux
Cullman,AL
Summary
Dynamic and detail-oriented professional with experience at Mercymedcolumbus, excelling in front desk operations and customer service. Proven ability to enhance clinic workflow through effective appointment scheduling and communication. Skilled in medical terminology and problem-solving, contributing to improved patient satisfaction and operational efficiency.
Overview
12
12
years of professional experience
Work History
Medical Receptionist
Mercymedcolumbus
Columbus, GA
07.2018 - 08.2019
- Managed patient scheduling to optimize clinic workflow and enhance service delivery.
- Coordinated communication between patients and medical staff to ensure timely information flow.
- Processed patient registration and insurance verification using electronic health record systems.
- Maintained accurate medical records to support compliance with healthcare regulations.
- Checked patient insurance, demographic, and health history to keep information current.
- Assisted in handling billing inquiries, contributing to improved patient satisfaction rates.
Parts Inventory Clerk
NCR
Columbus, GA
08.2017 - 06.2018
- Managed inventory records using ERP software to ensure accurate stock levels and availability.
- Conducted regular audits of stock and reconciled discrepancies to maintain inventory integrity.
- Coordinated with vendors to order parts, ensuring timely delivery for production needs.
- Processed incoming shipments and organized parts in designated storage areas for easy access.
Call Center Representative
Enterprise Holdings
Columbus, GA
03.2012 - 05.2013
- Managed high volumes of inbound calls, ensuring exceptional customer service and problem resolution.
- Trained and mentored new representatives to enhance team performance and service delivery.
- Implemented process improvements that streamlined call handling procedures, increasing operational efficiency.
- Utilized CRM software to track customer interactions and maintain accurate records for follow-up actions.
Teller
Wells Fargo
Columbus, GA
08.2007 - 01.2010
- Processed customer transactions efficiently and accurately, ensuring compliance with banking regulations.
- Maintained balanced cash drawer and resolved discrepancies to uphold financial integrity.
- Assisted customers with account inquiries, providing exceptional service and tailored solutions.
- Trained new tellers on operational procedures and customer service techniques to enhance team performance.
- Identified opportunities for process improvements, streamlining transaction handling to reduce wait times.
- Managed high-volume cash transactions while maintaining attention to detail and accuracy standards.
Education
Certificate - Medical Billing And Coding
Penn Foster
Cullman, ALHigh School Diploma -
William H Spencer High School
Columbus, GA05-1999
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Customer service
- Problem-solving
- Cash handling
Timeline
Medical Receptionist
Mercymedcolumbus
07.2018 - 08.2019
Parts Inventory Clerk
NCR
08.2017 - 06.2018
Call Center Representative
Enterprise Holdings
03.2012 - 05.2013
Teller
Wells Fargo
08.2007 - 01.2010
Certificate - Medical Billing And Coding
Penn Foster
High School Diploma -
William H Spencer High School