Nicole Brown
Fort Worth,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dealer Support Specialist
NATIONAL MONITORING CENTER
10.2018 - Current
- Data Entry, create excel spreadsheet of alarm zone lists for hospitals, schools, etc., data entry of zone lists, customer information, etc
- Established open communication channels with dealers, ensuring their concerns were heard and addressed efficiently.
- Enhanced dealer satisfaction by providing exceptional support and addressing their concerns promptly.
- Answered and directed phone calls and liaised with customers in person.
- Strengthened dealer relationships by consistently delivering high-quality service and support, fostering loyalty and trust.
Education
High School Diploma -
Skills
- Data Entry
- Troubleshooting
- Microsoft Windows
- Microsoft Excel
- Customer support
- Typing
- Operating Systems
- Network Support
- Customer service
- Microsoft Office
- Organizational skills
- Communication skills
- Problem-Solving
Certification
Driver's License
Assessments
- Attention to detail, Proficient, 08/01/24, Identifying differences in materials, following instructions, and detecting details among distracting information
- Data entry: Attention to detail, Proficient, 08/01/24, Maintaining data integrity by detecting errors
- Spreadsheets with Microsoft Excel, Proficient, 08/01/24, Knowledge of various Microsoft Excel features, functions, and formulas
- Work style: Reliability, Proficient, 07/01/24, Tendency to be reliable, dependable, and accountable at work
- Customer focus & orientation, Proficient, 08/01/24, Responding to customer situations with sensitivity
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Dealer Support Specialist
NATIONAL MONITORING CENTER
10.2018 - Current
High School Diploma -
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