Nicole Brown
Traverse City
Summary
Experienced medical receptionist with over eight years in patient care and administrative support. Skilled in complex scheduling, maintaining compliant medical records, and facilitating seamless patient interactions. Committed to enhancing efficiency and compliance in healthcare operations.
Overview
21
21
years of professional experience
Work History
Medical Receptionist
Grand Traverse Allergy
Traverse City
11.2017 - Current
- Managed patient check-in and check-out procedures along with copay and balance collection.
Organized appointment schedules for two providers in three separate locations.
Routed incoming calls to ensure effective communication flow.
Prepared charts to guarantee necessary materials for upcoming patient visits.
Executed prompt faxing, uploading, and scanning of medical records to correct destinations.
Health Unit Coordinator
SageWest Health Care
Lander
09.2016 - 06.2017
- Directed calls from telephones to relevant staff while managing visitor inquiries.
Scheduled diagnostic appointments, surgeries, or consultations based on physician instructions.
Utilized office equipment and software for report generation and medical record maintenance.
Maintained organized medical records alongside technical library or correspondence files.
Compiled medical charts and correspondence using typewriter or computer systems.
Received messages and routed laboratory results to appropriate staff members efficiently.
Executed clerical tasks including inventory management of office supplies.
Social Services Assistant
Westward Heights Care Center
Lander
05.2015 - 08.2016
- Evaluated patients' medical conditions in collaboration with multidisciplinary teams to determine client needs.
Resolved client crises through effective advocacy and support.
Executed discharge plans from care facilities to ensure smooth transitions.
Assisted residents in addressing social and emotional challenges during placement in nursing facilities.
Managed room changes and transfers while supporting discharge planning processes.
Established community referrals and communicated regularly with residents' families.
Certified Nurse’s Assistant
Westward Heights Care Center
Lander
04.2014 - 05.2015
- Provided bedside care, assisting with ambulation and personal hygiene tasks.
Documented client progress and reported any condition changes to management.
Conducted vital sign monitoring as part of routine healthcare tasks.
Collaborated in case reviews to determine continuing service needs for clients.
Supported families through periods of disruption or recovery with personal care and companionship.
Transported clients to medical appointments while ensuring emotional support.
Adhered to infection control policies and maintained sanitation standards.
Remained composed when assisting residents experiencing negative mental health responses.
Bakers Assistant
Mr. D’s Grocery
Lander
08.2013 - 04.2014
- Ensured product quality by checking for damage and expiration.
Adjusted oven temperatures and placed items into ovens for efficient baking.
Measured and combined ingredients using various mixing and cooking machinery.
Baked dough in pans or on sheets, ensuring proper handling.
Controlled mixing machine settings to align with ingredient specifications.
Accurately weighed flour and ingredients for consistent batters and fillings.
Monitored baking process, adjusting conditions to achieve optimal results.
Conducted equipment checks to ensure compliance with health regulations; maintained cleanliness.
Teacher/Daycare Provider Assistant
Kidz Inc
Lander
09.2005 - 07.2013
- Ensured safe play environment prioritizing child safety and engagement.
Sanitized all toys and play equipment, promoting health standards.
Observed children's interactions and development progress during play.
Documented individual activities, meals, and medication administration accurately.
Engaged parents or guardians regarding daily activities and behavioral updates.
Encouraged emotional growth and social skills through supportive interactions.
Changed diapers and dressed children to maintain comfort and hygiene.
Recognized developmental concerns, promptly alerting parents or guardians.
Education
Medical Administrative Associate - Medical Informatics
Ultimate Medical Academy
Clearwater, FL06-2016
High School Diploma -
Redwood Valley, High School
Redwood Falls, MN06-1997
Skills
- Appointment scheduling
- Patient processing proficiency
- Medical records management
- Insurance verification
- EMR software navigation
- Billing and coding
- Healthcare compliance
- HIPAA compliance expertise
- Safety procedures adherence
- Filing management
- Teamwork
- Effective communication skills
Timeline
Medical Receptionist
Grand Traverse Allergy
11.2017 - Current
Health Unit Coordinator
SageWest Health Care
09.2016 - 06.2017
Social Services Assistant
Westward Heights Care Center
05.2015 - 08.2016
Certified Nurse’s Assistant
Westward Heights Care Center
04.2014 - 05.2015
Bakers Assistant
Mr. D’s Grocery
08.2013 - 04.2014
Teacher/Daycare Provider Assistant
Kidz Inc
09.2005 - 07.2013
Medical Administrative Associate - Medical Informatics
Ultimate Medical Academy
High School Diploma -
Redwood Valley, High School