Nicole Burger
Virden,IL
Summary
Experienced high-energy Store Manager skilled in setting and enforcing consistent standards to maintain staff satisfaction and meet performance targets. A dynamic relationship-builder with an organized nature and sound judgment, focused on maximizing team efficiency. An encouraging manager and analytical problem-solver, adept at team building, leading, motivating, and excellent customer relations. Proficient in using independent decision-making skills to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Manager
Head West Sub Stop
Springfield, IL
09.2021 - Current
- Operations management: Overseeing daily store operations, inventory management, and logistics
- Team leadership: supervising, training and developing staff to achieve sales and customer service goals
- Customer service: Ensuring exceptional customer experiences and resolving issues promptly
- Sales growth: Implementing strategies to increase sales, drive profitability, and expand market share
- Inventory control: Managing inventory levels, minimizing waste, and optimizing stock levels
- Food safety: Ensuring compliance with food safety regulations and maintained a clean environment
- Communications: effective communication with staff, customers, and upper management
- Managed a team of 6-10 staff members, achieving any goals we set out for
Teacher
Daycare, Bright Beginnings Child Development Center
Chatham
12.2019 - 08.2021
- Provided nurturing and engaging care for children ranging in ages 4-5
- Lesson planning: creating age-appropriate activities and lesson plans
- Communication: Effectively communicating with children, parents, and staff
- Safety and supervision: Ensuring safe and healthy environment for children
- Emotional intelligence: Supporting children's social and emotional development
- Activity planning: Organizing and leading games, arts and crafts, and activities
- Child assessment: Observing and recording children's progress and development
- Parent teacher communication; Building relationships with parents and providing progress updates
- CPR/First aid: Responding to medical emergencies and providing basic first aid
- Teamwork: Collaborating with other staff members to support childs development
- Patience and empathy: Providing a supportive and caring environment
- Flexibility and adaptability: Adjusting to changing circumstances and needs
- Time management: Managing schedules and activities effectively
Assistant Merchandise Manager
Dollar Tree
06.2018 - 06.2019
- I have done the followings since being employed at Dollar Tree:
- Receiving trucks and unloading trucks
- Making productivity plans for the week
- Assisting employees in stocking and training employees in stocking/cash register
- Running a store when store manager is gone
- Working overnights and long hours
- Good with merchandising and making sure numbers for the week are good
- Paperwork
- Being productive at all times
- Night audits, cashier audits
- Closed/open store
- Was in charge of ordering, putting out and keeping up with how much we need in freezers/refrigerator
- Processing/approving payroll and fixing any errors in the schedule
- Assigning tasks to employees and making sure they get them done in timely manner
- Good communication skills and great with customers
- Maintaining store and keeping up with brand standards
Education
High school diploma -
Springfield Learning Academy
Springfield, IL08.2018
Skills
- Leadership
- Inventory Management
- Time management
- Financial management
- Communication
- Observation and assessments
- Lesson planning
- Adaptability
- Safety and well-being
Certification
Merchandising (4 years) Customer Service (4 years) Inventory (3 years) retail sales (4 years) Early Childhood Education (2 years) Management Store Management ExperienceCertifications and LicensesCPR CertificationFirst Aid CertificationJune 2021 to June 2022Food handlers licenseJanuary 2020 to January 2024Child Development AssociateApril 2021 to April 2024Child Development Associate in PreschoolFood Manager CertificationJanuary 2022 to January 2027
Timeline
Store Manager
Head West Sub Stop
09.2021 - Current
Teacher
Daycare, Bright Beginnings Child Development Center
12.2019 - 08.2021
Assistant Merchandise Manager
Dollar Tree
06.2018 - 06.2019
High school diploma -
Springfield Learning Academy