Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nicole Cabral

Boca Raton,FL

Summary

Dynamic hospitality professional with extensive experience at Gallaghers Steakhouse, excelling in high-pressure environments. Proven track record in team management and exceptional communication, enhancing guest experiences through effective reservation management. Recognized for mentoring staff and improving service efficiency, ensuring a welcoming atmosphere and outstanding customer satisfaction.

Overview

4
4
years of professional experience

Work History

Lead Hostess

Gallaghers Steakhouse
08.2023 - Current
  • Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
  • Mentored hostess team members, fostering professional growth and strong teamwork.
  • Professionally answered phone calls, by making reservations and assisting with customer concerns.
  • Trained new hostesses in customer service excellence, improving team performance and guest experience.
  • Organized reservations prior to the dinner shift based on customer request, large parties, and cancellations.

Hostess, Server Assistant, Food Runner, Server

City Fish Market
05.2022 - 08.2023
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Hostess

Lemongrass Asian Bistro
08.2021 - 05.2022
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

Education

Associate of Arts - Nursing

Palm Beach State College
Boca Raton
05-2025

High School Diploma -

West Boca Raton High School
Boca Raton, FL
05-2021

Skills

  • Exceptional communication
  • Phone etiquette
  • Food safety awareness
  • Team management
  • Reservation management

Languages

Portuguese
Native or Bilingual
Spanish
Full Professional
English
Native or Bilingual

Timeline

Lead Hostess

Gallaghers Steakhouse
08.2023 - Current

Hostess, Server Assistant, Food Runner, Server

City Fish Market
05.2022 - 08.2023

Hostess

Lemongrass Asian Bistro
08.2021 - 05.2022

Associate of Arts - Nursing

Palm Beach State College

High School Diploma -

West Boca Raton High School

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Nicole Cabral