Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nicole Carvallo

Yonkers

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

1
1
year of professional experience

Work History

Server

Park143 Bistro
05.2023 - Current
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Hostess

American Prime
01.2023 - 04.2023
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Promoted business loyalty by fostering positive customer relationships.

Server

Neil's Coffee Shop
05.2022 - 12.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

Bachelor of Science - Geographic Information System

SUNY Cortland
Cortland, NY
05.2022

Skills

  • Quality Control
  • Table Bussing
  • Cash Handling
  • Guest Relations Management
  • Wine Service
  • Menu Item Recommendation
  • Table Preparation
  • Dining Customer Service

Languages

Spanish
Native or Bilingual

Timeline

Server

Park143 Bistro
05.2023 - Current

Hostess

American Prime
01.2023 - 04.2023

Server

Neil's Coffee Shop
05.2022 - 12.2022

Bachelor of Science - Geographic Information System

SUNY Cortland

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Nicole Carvallo