Open To Work
Nicole Cassetta
Lewiston,ME
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
8
8
years of professional experience
1999
1999
years of post-secondary education
Work History
Store Manager
Wireless Zone
Windham, ME
10.2012 - 01.2014
- Trained and developed team members on product knowledge and customer service skills.
- Analyzed sales reports to identify trends and adjust staffing accordingly.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Maintained accurate records of employee performance reviews.
Field Team Supervisor
Flextronics
South Portland, Maine
09.2005 - 10.2012
- Supervised daily operations of field teams to ensure efficient workflow.
- Managed inventory levels and ensured proper equipment maintenance in the field.
- Conducted regular performance evaluations and provided constructive feedback to team members.
- Assisted in developing strategies for improving customer service and satisfaction levels.
Education
GED
Lincoln , MESkills
- Employee training
- Team building
- Sales analysis
- Inventory management
- Customer relationship management
- Performance evaluation
- Problem solving
- Effective communication
- Customer service
- Time management
References
References available upon request.
Work Preference
Job Search Status
Open to workWork Type
Part TimeLocation Preference
On-SiteSalary Range
$16000/yr - $159000/yrTimeline
Store Manager
Wireless Zone
10.2012 - 01.2014
Field Team Supervisor
Flextronics
09.2005 - 10.2012
GED