Nicole Centuori

• Maintained a clean, organized, and safe work environment.
• Improved customer satisfaction by using the BLAST method to resolve any customer complaints.
• Created a positive work environment for all team members.
• Gathered all employees for a pre shift meeting daily to meet expectations.
• Coached many employees with helpful advice, critique, and motivation.
• In charge of new hire training and employee relations.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Increased sales through effective merchandising strategies and targeted
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

• Operated the drive-through window and sales register quickly and efficiently.

• Assembled food orders while maintaining appropriate portion control.

• Followed food safety procedures according to company policies and health and sanitation regulations.

• Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.

• Prepped veggies and made sauces from scratch for later use to save staff time during busy hours.

• Pleasantly and courteously interacted with customers.

• Cross trained and efficient in every position

• Regularly interacted with guests to obtain feedback on product quality and service levels while offering them additional utensils, sauces, or fortune cookies.

• Properly labeled and stored all raw food ingredients including produce, meat, shrimp, and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler.

• Changed and sanitized all sanitize buckets, cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination.

• Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.

• Managed the team and enhanced teamwork.

• Counted all registers and safe at the end of the night with proper cash handling.

• Reported to all shifts wearing a neat, clean and unwrinkled uniform.

• Pleasantly and courteously interacted with customers.

• Verified that prepared food met all standards for quality and quantity.

• Skilled at multitasking.

• Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.

• Handled currency and credit transactions quickly and accurately.

• Strictly followed all cash, security, inventory and labor policies and procedures.

• Cut bread, and prepped veggies and salads in a quickly manner before the store opened every morning.

• Experienced at daily inventory count.

• Fastest at making quality sandwiches.

• Skilled at each position and trained new employees.