Nicole Chilson
Cape Coral,FL
Summary
Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Server
Torched Bar & Grill
Cape Coral, FL
10.2021 - Current
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Server
Jerry’s Cafe
Rockford, IL
08.2021 - 11.2021
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Bussed and reset tables to keep dining room and work areas clean.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Bartender/Server
Diamond Billiards
Cape Coral, FL
08.2020 - 07.2021
- Checked identification for minimum age for sale of alcoholic beverages.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Increased sales significantly by upselling higher-end products to customers.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Bar Manager
Baseball Tap
Cherry Valley, IL
08.2016 - 07.2020
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Improved customer service rankings by resolving issues quickly and accurately.
- Increased profits with enhanced inventory oversight and strategic pricing adjustments.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maximized customer service by training staff, overseeing operations and resolving issues.
Inside Sales Representative
Micro Matic USA
Machesney Park, IL
09.2014 - 11.2016
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts.
- Created and updated customer accounts with relevant information.
- Set up new accounts, established customer credit and set up payment methods.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Answered customers' questions regarding products, prices and availability.
- Emphasized product features based on analysis of customers' needs.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Education
Diploma - General
International Correspondence School
Scranton, PA 01.1995 - 06.1997
Skills
Order accuracy
Food and beverage pairings
Food sales and promotion
Sales expertise
Guest relations management
Point of sale operation
Menu memorization
High-volume dining
Hospitality service expertise
Performance improvement
Timeline
Server
Torched Bar & Grill
10.2021 - Current
Server
Jerry’s Cafe
08.2021 - 11.2021
Bartender/Server
Diamond Billiards
08.2020 - 07.2021
Bar Manager
Baseball Tap
08.2016 - 07.2020
Inside Sales Representative
Micro Matic USA
09.2014 - 11.2016
Diploma - General
International Correspondence School
01.1995 - 06.1997