Nicole Cisneros
Boston,MA
Summary
Experienced General Manager with a strong background in bakery-cafe operations, team leadership, inventory control, and financial oversight. Known for training staff, improving daily operations, and supporting consistent guest service.
Overview
2
2
Languages
1
1
Certification
12
12
years of professional experience
Work History
General Manager
Tatte Bakery And Cafe
Boston, Massachusetts
01.2022 - Current
- Managed bakery-cafe operations across front-of-house and back-of-house teams.
- Directed hiring, onboarding, and training initiatives to enhance restaurant staff capabilities.
- Monitored inventory and ordering processes to ensure optimal product availability for café service.
- Reviewed sales, budgets, and operational reports to align district leadership on performance and strategy.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Ensured compliance with local health department regulations regarding food safety standards.
- Conducted regular meetings with the senior management team to review progress against established objectives.
General Manager
Scooters Coffee Shop
Sioux City, Iowa
03.2016 - 07.2021
- Managed budgeting and financial oversight for café operations
- Developed employee schedules ensuring optimal guest service coverage.
- Directed hiring, onboarding, and training for restaurant staff.
- Monitored inventory, ordering, and product availability for café service.
- Enforced food safety, sanitation, and company compliance standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Fostered positive work environment through team building activities that enhanced cross-department collaboration.
- Conducted training sessions for 3 Baristas to enhance management skills.
- Managed vendor relationships for café to ensure quality supplies
Supervisor
Papa Murphy's Take and Bake Pizza
Sioux City, IA
09.2014 - 04.2016
- Coordinated opening and closing tasks for Papa Murphy's store procedures.
- Trained team members on dough prep, topping setup, and pizza assembly.
- Trained new employees on company policies and procedures.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Operated cash register and processed transactions with accuracy.
- Complied with company policies, objectives and communication goals.
Education
High School Diploma -
Rosehill Christian School
Sioux City, IA05-2014
Languages
English
Native/ Bilingual
Spanish
Professional
Certification
- CPR
- ServSafe
Timeline
General Manager
Tatte Bakery And Cafe
01.2022 - Current
General Manager
Scooters Coffee Shop
03.2016 - 07.2021
Supervisor
Papa Murphy's Take and Bake Pizza
09.2014 - 04.2016
High School Diploma -
Rosehill Christian School