Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Cleveland

Reisterstown,MD

Summary

Proven track record in enhancing guest satisfaction and streamlining operations, demonstrated during my tenure at Embassy Suites. Expert in balancing accounts and adept at fostering positive guest experiences. Excelled in auditing and clerical duties, achieving a significant improvement in financial accuracy and operational efficiency.

Overview

6
6
years of professional experience

Work History

Night Auditor

Embassy Suites
Boston, MA
01.2022 - 06.2023
  • Maintained a secure environment for the protection of guests' property and assets.
  • Administered employee time records ensuring compliance with company policy.
  • Greeted arriving guests and checked them in to their rooms.
  • Processed guest check-outs, including payment processing and providing receipts.
  • Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.

Front Desk Agent

element and aloft hotel
Lexington, MA
06.2019 - 03.2021
  • Generated daily reports detailing occupancy levels, revenue amounts.
  • Maintained cleanliness of lobby area at all times.
  • Scheduled reservations for groups and special events.
  • Assisted with check-in and check-out procedures for guests.
  • Inputted guest information into computer system accurately and securely.
  • Assisted with luggage handling for incoming guests.
  • Managed cash drawer responsibly throughout shift.

Front Desk Agent

Extened Stay Hotel
Waltham, MA
06.2017 - 07.2019
  • Generated daily reports detailing occupancy levels, revenue amounts.
  • Maintained cleanliness of lobby area at all times.
  • Assisted with check-in and check-out procedures for guests.
  • Scheduled reservations for groups and special events.
  • Assisted with luggage handling for incoming guests.
  • Provided information about hotel amenities, services, and local attractions.
  • Kept accurate records of guest transactions.
  • Processed payments accurately and efficiently.

Education

MBA - Healthcare

Salem State University
Salem, WV
06-2022

Associate of Science - Business Management

Roxbury Community College
Roxbury Crossing, MA
05-2018

Skills

  • Tracking expenses
  • Balance reporting
  • Balancing accounts
  • Registration processing
  • Clerical duties
  • Transaction auditing

Timeline

Night Auditor

Embassy Suites
01.2022 - 06.2023

Front Desk Agent

element and aloft hotel
06.2019 - 03.2021

Front Desk Agent

Extened Stay Hotel
06.2017 - 07.2019

MBA - Healthcare

Salem State University

Associate of Science - Business Management

Roxbury Community College

Similar Profiles

CREATE PROFILE
Nicole Cleveland