NICOLE DA SILVA
Fort Myers,FL
Summary
Proven hospitality professional with a track record of enhancing guest experiences at Angelina's Ristorante through expert wine knowledge and efficient service. Skilled in conflict resolution and workflow coordination, I significantly increased beverage sales. Specialize in food and wine pairings, adept in point-of-sale systems.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Angelina's Ristorante
Bonita Springs, FL
05.2023 - Current
- Ensure that each guest is served courteously, quickly, and efficiently.
- Explain menu items, describing ingredients and cooking methods upon request.
- Communicate effectively with kitchen staff regarding customer allergies or special requests.
- Develop extensive knowledge of wines, including flavors, aromas, regions, and winemaking techniques.
- Create ultimate wine experience by advising guests on wine choices and serving with accuracy and flair.
Server/Bartender
Cantina Laredo
Fort Myers, USA
07.2021 - 11.2023
- Increased sales significantly by upselling higher-end products to customers
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales
- Answered customers' questions, recommended items and recorded order information
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits
- Served soft and alcoholic beverages and offered refills
Server
Takote
Fort Myers Beach, USA
05.2021 - 10.2021
- Explain menu items and suggested appropriate options for food allergy concerns
- Check identification for minimum age for sale of alcoholic beverages
- Note special patron requests and follow up with kitchen to confirm delivery
- Buss and reset tables to keep dining room and work areas clean
Hostess
Ford's Garage
Cape Coral, USA
10.2020 - 07.2021
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction
- Used cash registers and credit card machines to cash out customers
Education
High School Diploma -
Ida S. Baker High School
Cape Coral, FL05.2021
Skills
- Service-Oriented
- Conflict and complaint resolution
- Workflow Coordination
- Daily specials memorization
- Menu presentation
- Food and beverage pairings
- Point-of-sale system
- Cash handling
Certification
- Introductory Sommelier Course.
- Certified in Microsoft Word.
- Certified in Microsoft PowerPoint.
Languages
- Spanish
- English
Timeline
Server
Angelina's Ristorante
05.2023 - Current
Server/Bartender
Cantina Laredo
07.2021 - 11.2023
Server
Takote
05.2021 - 10.2021
Hostess
Ford's Garage
10.2020 - 07.2021
- Introductory Sommelier Course.
- Certified in Microsoft Word.
- Certified in Microsoft PowerPoint.
High School Diploma -
Ida S. Baker High School
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