NICOLE DEKAM
Holland
Summary
Dynamic accounting professional with a proven track record at Shoreline Manufacturing, excelling in account reconciliation and effective communication. Recognized for enhancing efficiency in financial processes and fostering positive vendor relationships. Adept at utilizing QuickBooks and collaborating with teams to achieve organizational goals while delivering exceptional service.
Overview
2026
2026
years of professional experience
Work History
Accounting Assistant & Office Manager
Shoreline Manufacturing
Holland
01.2019 - Current
- Processed vendor invoices and ensured timely payments for services rendered.
- Conducted monthly reconciliations of accounts payable and accounts receivable.
- Maintained accurate records of financial transactions and ensured compliance with company policies.
- Collaborated with team members to improve accounting processes and enhance efficiency.
- Performed data entry tasks with a focus on accuracy and attention to detail.
- Tracked and monitored outstanding invoices to ensure timely collections.
- Communicated regularly with vendors to resolve discrepancies and maintain positive relationships.
- Utilized accounting software to maintain financial records and generate reports as needed.
- Assisted with accounts receivable activities such as invoicing, collections, and deposits.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Received payments from customers via cash, check and credit cards to pay company invoices.
- Answered questions from customers regarding their billing or payment status.
- Entered data into accounting software programs such as QuickBooks or Sage 50 Accounting Software.
- Provided support to upper management with special projects related to finance or accounting processes.
- Managed vendor relationships by ensuring timely payments and resolving disputes.
- Performed credit checks on new clients and set up payment terms.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Coordinated daily office operations, ensuring seamless workflow and efficient communication.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Wedding Event Coordinator
Distinctive Catering
Wyoming
2013 - 07.2018
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Operated equipment and machinery according to safety guidelines.
- Achieved cost-savings by developing functional solutions to problems.
Business Analyst
Red A Benefit Group | MEBS Inc | Associated Mutual
Caledonia
05.2010 - 06.2013
- Creates presentations for the Agents to present to current and prospect commercial clients for their annual medical renewals.
- Works closely with Managing Agents obtaining rates within their current carrier and competitive rates with other carriers.
- Obtains quotes for Medical, Dental, Vision, Life, STD and LTD benefits from prospective carriers.
- Develops relationships with designated contacts and clients.
- Works in a team setting as well as a unsupervised position.
- Works closely with Account Managers to strategic plan and analyze up-coming renewals as well as the implementation process.
- Runs rates and options from a wide range of Health Carriers. Including underwritten carriers.
- Works Closely with the following Carriers: BCBSM PPO, BCN, Priority Health, Principal, AETNA, Humana, HAP, Health Plus, McLaren Health Plans.
Sales & Marketing- Quoting Analyst
Benefit Advisor Group, LLC
07.2008 - 05.2010
- Conducted thorough data analysis to support decision-making processes and identify trends.
- Developed comprehensive reports and visualizations to present analytical findings to stakeholders.
- Performed risk assessments to evaluate potential impacts on organizational objectives.
Education
Excel Beginner/ Intermediate Training Workshop -
Skill Path
01-2013
Professional Telephone Skills Career Track Workshop - Customer Service & Telephone Skills
Skill Path
Grand Rapids, MI01-2012
High School -
Byron Center High School
Byron Center, MI05-1999
Skills
- Microsoft Office Suite
- Data entry and management
- Accounts payable and receivable
- QuickBooks proficiency
- Email communication skills
- Data analysis techniques
- Project management expertise
Timeline
Accounting Assistant & Office Manager
Shoreline Manufacturing
01.2019 - Current
Business Analyst
Red A Benefit Group | MEBS Inc | Associated Mutual
05.2010 - 06.2013
Sales & Marketing- Quoting Analyst
Benefit Advisor Group, LLC
07.2008 - 05.2010
Wedding Event Coordinator
Distinctive Catering
2013 - 07.2018
Excel Beginner/ Intermediate Training Workshop -
Skill Path
Professional Telephone Skills Career Track Workshop - Customer Service & Telephone Skills
Skill Path
High School -
Byron Center High School