Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Work Availability
Timeline
Server
Nicole Dorchak

Nicole Dorchak

Roseville,MI

Summary

Bringing over 7 years of experience as a dedicated server, my expertise in upselling techniques, and customer engagement has repeatedly contributed to higher sales and customer satisfaction. Most proud of leading staff and training new hires.

I excel in fast-paced environment. Strong focus on teamwork and adaptability, consistently meeting changing needs. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Server

Hook SCS
02.2023 - 10.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with Toast POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

The Beach Tiki Bar & Boil
05.2022 - 09.2022
  • Bussed and reset tables to keep dining room and work areas clean.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Server

Texas Roadhouse
08.2020 - 10.2022
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Increased sales significantly by upselling higher-end products to customers.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Server

Rocky's of Northville
10.2018 - 06.2020
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Server / Head Cashier

Buffalo Wild Wings
03.2015 - 09.2018
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.

Education

Radiology Program

Macomb Community College
Warren, MI
01-2026

Oakland Community College
Bloomfield Hills, MI
08-2016

High School Diploma -

Milford High School
Highland, MI
06-2015

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Memory retention
  • Cleanliness standards
  • Food running
  • High volume dining
  • Service prioritization
  • Team collaboration
  • Sales techniques
  • Order accuracy

Accomplishments

    Mentored new servers, significantly enhancing their menu knowledge and upselling abilities.

Certification

  • Alcohol Server Certification - Training for Intervention Procedures (TIPS).
  • ServSafe Food Handler Certification - National Restaurant Association.
  • CPR/AED Certification
  • First Aid Certification

Languages

English
Native or Bilingual
American Sign Language
Limited Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Server

Hook SCS
02.2023 - 10.2024

Server

The Beach Tiki Bar & Boil
05.2022 - 09.2022

Server

Texas Roadhouse
08.2020 - 10.2022

Server

Rocky's of Northville
10.2018 - 06.2020

Server / Head Cashier

Buffalo Wild Wings
03.2015 - 09.2018

Radiology Program

Macomb Community College

Oakland Community College

High School Diploma -

Milford High School

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Nicole Dorchak