Nicole Eady
Lauderhill,FL
Summary
Dynamic sales professional with a proven track record at WIS International Inventory Service, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction and operational efficiency, I leverage strong teamwork and problem-solving skills to drive results and foster a positive shopping experience. Reliable and goal-oriented, I thrive in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Sales Associate
WIS International Inventory Service
Fort Lauderdale, FL
01.2025 - 02.2026
- Assisted in conducting inventory counts and audits to ensure accurate stock levels.
- Collaborated with team members to improve efficiency during inventory processes.
- Utilized handheld scanning devices for tracking inventory movements and discrepancies.
- Supported data entry tasks, ensuring accuracy and timeliness of inventory records.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Store Manager
Salvation Army Thrift Store
Fort Lauderdale, FL
04.2023 - 05.2025
- Managed daily store operations, ensuring optimal inventory levels and merchandising standards.
- Trained and supervised team members, fostering a collaborative and efficient work environment.
- Developed and implemented sales strategies to enhance customer engagement and satisfaction.
- Oversaw donation processing, optimizing sorting procedures for increased productivity.
- Maintained compliance with safety protocols and organizational policies to ensure a secure shopping experience.
- Coordinated community outreach initiatives to strengthen local partnerships and brand presence.
- Analyzed sales trends to identify opportunities for revenue growth and cost reduction.
- Led staff meetings to communicate goals, provide training, and address operational challenges effectively.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Driver
School District of Broward County
Fort Lauderdale, FL
06.2018 - 01.2023
- Operated school buses, ensuring safe transportation of students to and from educational facilities.
- Conducted pre-trip inspections to verify vehicle safety and compliance with district regulations.
- Maintained accurate records of daily routes and student attendance for reporting purposes.
- Assisted in training new drivers on safety protocols and operational procedures.
- Communicated effectively with school staff and parents regarding schedule changes or concerns.
- Implemented efficient route planning to optimize travel time and reduce delays.
- Responded promptly to emergencies, ensuring student safety at all times during transport.
- Collaborated with maintenance team to report vehicle issues and ensure timely repairs.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Education
High School Diploma -
Dillard High School
Fort Lauderdale, FLSkills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Listening skills
Multi-tasking strength
Problem-solving
Excellent people skills
Reliable and punctual
Goal oriented
Exceptional customer service
Outgoing personality
Relationship building
Timeline
Sales Associate
WIS International Inventory Service
01.2025 - 02.2026
Store Manager
Salvation Army Thrift Store
04.2023 - 05.2025
Driver
School District of Broward County
06.2018 - 01.2023
High School Diploma -
Dillard High School