Nicole Ensinger
Castle Rock
Summary
I am a hard worker, fast learner, detailed and organized. I have skills in running POS and customer service positions. I have experience managing staff and setting schedules. I am patient and understanding.
Results-driven Merchandising Supervisor known for unparalleled productivity and efficiency in completing tasks. Possess specialized skills in inventory management, visual merchandising, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and effective team coordination.
Overview
2027
2027
years of professional experience
Work History
Merchandising Supervisor
Kohls
Lone Tree
09.2025 - Current
- Led and supervised merchandising associates in daily store operations
- Executed visual merchandising, pricing updates, and inventory recovery
- Maintained organized, fully stocked, customer-friendly sales floor displays
- Trained and coached team members on merchandising standards and customer service
- Managed signage, ticketing, and pricing accuracy to support sales goals
- Assisted with inventory flow, operational efficiency, and loss prevention procedures
- Opened and closed store as a key holder while ensuring policy and safety compliance
- Demonstrated strong communication, multitasking, and leadership skills in a fast-paced retail environment
Customer Service
Kohl's
Castle Rock
09.2019 - Current
- Provided excellent customer service to ensure customer satisfaction.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
Customer Service
Kohl's
Lexington
10.2018 - 08.2019
- Provided excellent customer service to ensure customer satisfaction.
- Processed customer transactions accurately and efficiently during peak hours.
- Assisted customers with product inquiries and provided excellent service.
- Handled cash, credit, and digital payments using point-of-sale systems reliably.
- Collaborated with team members to streamline checkout operations during peak hours.
- Trained new cashiers on procedures, customer service, and register operations.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Issued receipts, refunds, credits or change due to customers.
Driver
Uber
Petaluma
02.2017 - 06.2017
- Provided safe and reliable transportation to passengers in various weather conditions.
- Maintained vehicle cleanliness and performed routine inspections for safety compliance.
- Communicated effectively with riders to ensure a positive transportation experience.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Documented daily mileage, gas, and other data.
- Picked up clients from specific locations to transport and drop off at destinations.
Packager
Poppy Clips
Roseville
09.2016 - 11.2016
- Confirmed package order, wrapped and packaged.
- Inspected finished products for quality and adherence to company standards.
- Maintained a clean and organized work area to ensure safety compliance.
- Followed company guidelines for labeling and documenting packaged items accurately.
- Assembled boxes, containers and other packaging materials according to specifications.
- Packaged items in accordance with customer orders and product requirements.
- Inspected all packaged items for quality assurance purposes.
Hostess
Panera Bread CO
Roseville
02.2016 - 05.2016
- Taking orders, Proficient understanding of the menu, Cash handling, Preparing food orders.
Lead
Kohl's
Knightdale
08.2014 - 01.2016
- Home and Kids lead, Customer service desk, Stock, merchandize, Cash Handling, Prices and signage.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
Lead
SeaWorld
Orlando
03.2006 - 02.2008
- Rides lead, Scheduling, safety protocol, opening and closing ride.
Visual Merchandiser
Kohls
Castle Rock
- Trained staff on visual standards and effective display techniques for better execution.
- Monitored inventory levels to ensure display products were well-stocked and accessible.
- Organized store layout, fixtures and visual merchandising standards.
- Planned seasonal changes in store layouts, including decorations, props and other visuals.
- Assisted in developing strategies for increasing sales by using visual merchandising techniques.
- Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
- Placed prices and descriptive signage to enhance displays and promote items.
Education
High School -
South Fork High School
Skills
- Customer service skills
- Cash handling
- visual merchandising
- inventory management
- signage accuracy
- store operations
- leadership development
- problem solving
- multitasking efficiency
Timeline
Merchandising Supervisor
Kohls
09.2025 - Current
Customer Service
Kohl's
09.2019 - Current
Customer Service
Kohl's
10.2018 - 08.2019
Driver
Uber
02.2017 - 06.2017
Packager
Poppy Clips
09.2016 - 11.2016
Hostess
Panera Bread CO
02.2016 - 05.2016
Lead
Kohl's
08.2014 - 01.2016
Lead
SeaWorld
03.2006 - 02.2008
Visual Merchandiser
Kohls
High School -
South Fork High School