Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Nicole Esqueda

Bandera,TX

Summary

Seasoned Customer Associate with 10+ years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Overview

12
12
years of professional experience

Work History

Delivery Driver

Instacart
01.2019 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Managed customer inquiries and complaints in polite and professional manner.

Usher Supervisor

The California Theatre Of Performing Arts
12.2012 - 12.2019
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
  • Worked with other staff members to facilitate smooth flow of operations.
  • Monitored entrance and exit of venue to guarantee safety of guests.
  • Handled crowd control to maintain order and prevent overcrowding.

Customer Service Supervisor

RG Canning
01.2011 - 03.2019
  • Coached employees through day-to-day work and complex problems.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.

Education

High School Diploma -

San Andreas High School
Highland
02.2014

Skills

  • Customer Service
  • Conflict Management
  • Active Listening
  • Hospitality Service
  • Telephone Etiquette
  • Front Desk Operations
  • Sorting and Labeling
  • Process Payments
  • Confirming Transactions
  • Bank Deposits
  • Guest Registration
  • Staff Management

Additional Information


  • Raymundo Zaragoza, (951) 623-0210, RG Canning 10+ years
  • Kingsley Malang, (951) 318-5152, Friend 10+ years
  • Timothy Ellis, (909) 496-0322, RG Canning (Manager) 10+ years

Timeline

Delivery Driver

Instacart
01.2019 - Current

Usher Supervisor

The California Theatre Of Performing Arts
12.2012 - 12.2019

Customer Service Supervisor

RG Canning
01.2011 - 03.2019

High School Diploma -

San Andreas High School

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Nicole Esqueda