Nicole Farlow
Ontario,CA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
15
15
years of professional experience
Work History
Account Executive
Trident Care
Burbank, CA
02.2011 - 09.2022
- Identified new market opportunities through research and analysis.
- Developed and maintained long-term relationships with key clients.
- Oversee strategies from prospect to opportunities and close sales.
- Maintained accurate records of all sales activities using CRM software.
- Cross-selling services and promote web portal utilization to enhance client ability to receive reports, x-ray and laboratory results.
- Provided timely customer service support to resolve any issues quickly and efficiently.
- Follow business sales cycle process with future clients to secure financial and operational approval.
Client Liaison
Trident Care
Burbank, CA
11.2007 - 02.2011
- Prevented key account losses by researching discrepancies and correcting problems.
- Surpassed sales goals through implementation of successful marketing plan.
- Presentation of all products and services.
- Sell of value vs. price.
- Provided customer service support to clients in a timely and efficient manner.
- Negotiated contracts with clients while ensuring compliance with company policies and procedures.
- Attended networking events to promote products and services and develop new business opportunities.
Education
Associate of Business Administration
Riverside City College
Riverside, CASkills
- CRM Software and Marketing
- Written and Verbal Communication
- Medical Sales and Terminology
- Pipeline and Project Planning
- Proposal Writing and Revenue Generation
- Contract Negotiation and Closing Tactics
- Microsoft Office
- Confidential Information Management
- Scheduling
References
References available upon request.
Timeline
Account Executive
Trident Care
02.2011 - 09.2022
Client Liaison
Trident Care
11.2007 - 02.2011
Associate of Business Administration
Riverside City College
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