Nicole Faugno

Managed daily operations of massage therapy services and staff schedules.

• Trained and mentored new team members on service protocols and customer care.
• Oversaw inventory management and supply ordering for massage and esthetician products and equipment.
• Ensured compliance with health and safety regulations in treatment areas.
• Facilitated communication between therapists and management to improve service quality.
• Handled client inquiries and resolved concerns to enhance customer satisfaction.
• Managed customer service inquiries and complaints in a timely manner.
• Supervised daily operations including scheduling shifts, assigning duties.
• Maintained up-to-date knowledge of company products and services.
• Ensured compliance with safety regulations and company policies.
• Monitored employee attendance records, timekeeping.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Collaborated with management on developing strategic plans for achieving business goals.
• Coordinated with other departments to ensure smooth flow of operations.
• Organized training sessions for new hires to familiarize them with the workplace environment.
• Maintained accurate records of sales transactions using point-of-sale systems.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various services and retail products.
• Produced thorough, accurate and timely reports of project activities.
• Oversaw accounts receivable to ensure timely billing cycles and resolution of unpaid accounts.
• Coordinated logistics and arrangements for off-site events, enhancing event execution and client engagement.

• Managed front desk operations and ensured efficient patient check-in processes.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Handled client inquiries and scheduled appointments for avian and exotic animal care.
• Ensured timely confirmation of appointments to optimize patient flow.
• Welcomed visitors at the reception and offered assistance based on their needs.
• Provided excellent customer service at all times while interacting with both internal and external customers.
• Maintained accurate patient records using veterinary management software systems.
• Processed payments and managed billing inquiries with attention to detail.
• Maintained accurate customer accounts by updating and recording information in the database.
• Maintained a neat reception area by organizing materials and tidying up furniture.
• Provided administrative support to staff members by typing letters, filing documents, and scanning and copying documents.
• Processed payments and updated accounts to reflect balance changes.

• Supervised daily operations to ensure optimal service quality and client satisfaction.
• Resolved customer inquiries and issues, improving overall client satisfaction.
• Implemented promotional campaigns for spa services in collaboration with management, driving customer engagement.
• Maintained cleanliness and organization of treatment rooms and common areas.
• Tracked inventory levels of supplies and initiated reordering processes.
• Trained new employees on shift operations, ensuring consistency in service delivery.
• Verified that cash drawers contained correct amounts of money during opening and closing shifts.
• Resolved customer complaints promptly and professionally.
• Provided exceptional customer service and maintained a positive attitude throughout the shift.
• Maintained an organized work environment by delegating tasks to staff as needed.
• Checked orders for quality and completeness.
• Upheld company standards and compliance requirements for operations.
• Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
• Facilitated member onboarding while maintaining up-to-date account information.
• Executed closing procedures to ensure seamless operations for the following day.

• Managed daily operations of retail store and ensured smooth workflow.
• Trained and supervised staff to improve customer service skills and foster a customer-centric approach.
• Established customer service standards and monitored staff compliance.
• Fostered a positive team environment through regular communication and feedback.
• Maintained store appearance and ensured compliance with safety standards.
• Balanced sales, reconciled cash, and completed bank deposits to ensure accurate financial management during opening and closing.
• Built and showcased visually appealing displays and signs to highlight promotions and drive customer purchases.