Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Fernandez

Patchogue,NY

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. With strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

9
9
years of professional experience

Work History

Office Manager

Noble Powerwashing
04.2017 - 09.2023
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Managed office operations while scheduling appointments for department managers.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coordinated special projects and managed schedules.
  • Delivered performance reviews, recommending additional training or advancements.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Secretary

Noble Motorcars
01.2015 - 04.2017
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Education

Associate of Arts -

Suffolk County Community College
Selden, NY
01.2012

Skills

  • Expense Reporting
  • Customer Service
  • Compliance Monitoring
  • Billing
  • Administrative Support
  • Operations Management
  • Office Management
  • Upselling
  • Product Sales
  • Client Account Management
  • Sales Development

Timeline

Office Manager

Noble Powerwashing
04.2017 - 09.2023

Secretary

Noble Motorcars
01.2015 - 04.2017

Associate of Arts -

Suffolk County Community College

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Nicole Fernandez