Nicole Flessati

• Responded quickly to incidents and assessed active situations for security concerns.
• Underwent and maintained firearms certification in compliance with state laws and organizational standards.
• Performed hourly patrols of building areas, parking lots and facility grounds.
• Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
• Completed full building and grounds patrols to spot and investigate concerns.
• Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.
• Maintained confidentiality to protect sensitive information and prevent harmful release of information.
• Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
• Checked personnel ID badges and issued temporary credentials to visitors.
• Responded decisively to emergency situations with effective crisis management tactics, mitigating potential harm or damage.
• Managed access control systems, ensuring only authorized individuals gained entry to restricted areas.
• Assessed evolving security threats and trends, proactively adjusting patrol patterns and strategies to maintain a safe environment.
• Maintained physical fitness to perform physically demanding job tasks.
• Safeguarded valuable assets through diligent surveillance and appropriate response to potential threats.
• Reduced incidents of theft and vandalism by maintaining a strong visible presence at designated checkpoints.
• Assisted in the development of site-specific security protocols, resulting in increased operational effectiveness.
• Maintained detailed incident reports, providing clear documentation of events for management review and action planning.
• Participated in ongoing professional training, staying current on industry trends and best practices for armed security officers.
• Provided exceptional customer service, addressing concerns and directing visitors to appropriate departments or personnel.
• Operated communication equipment to maintain contact with other security personnel during emergency calls.
• Wrote daily reports detailing visitors, incidents, and resolutions.
• Collaborated with law enforcement agencies during investigations, contributing vital information for case resolution.
• Improved response times to emergencies with efficient coordination and communication among team members.
• Supported event security teams during large-scale gatherings, ensuring the safety of attendees and staff alike.
• Provided first response to emergency situations, coordinating with law enforcement and emergency medical services for effective resolution.
• Strengthened security presence during high-traffic events, coordinating with event organizers for optimal deployment.
• Reduced false alarm responses, implementing rigorous verification procedures before escalating to emergency services.
• Responded quickly to emergency situations to assess and deflect issues.
• Examined doors, windows and gates to verify security.
• Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
• Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Wrote detailed reports of all security breaches and investigations.
• Worked independently and collaboratively to resolve urgent issues to protect lives and property.
• Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
• Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
• As a Security Officer I have done every job and taken every class made available to me including:
  · MGM Security Academy
  · Armed Officer
  · Bike and Mobile Officer
  · Report Writer
  · CPR Certified
  · Defensive Tactics (DT) Certified
  · Oleoresin Capsicum (OC) AKA Pepper Spray Certified
  · Dispatch Relief

I am also Security Booth certified were I receive, document, and return lost and found items. Handle all customer issues in person and by phone. I am responsible for maintaining a clean well stocked environment along with keeping all report kits and safety equipment complete and ready when officers need them. I also print out daily reports for management at the end of each booth shift.

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
• Built strong relationships with clients to deliver emotional support and companionship.
• Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
• Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
• Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.
• Transported individuals to events and activities, medical appointments, and shopping trips.
• Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
• Assisted patients with self-administered medications.
• Monitored vital signs regularly, promptly reporting any abnormal findings to medical professionals for further evaluation.
• Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
• Responded to patient requests for supplies and personal comfort items such as extra blankets.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

• Elevated overall guest satisfaction by promptly addressing concerns reported regarding security or attendee behavior while on site at events.
• Provided exceptional customer service to guests while maintaining strict adherence to security protocols.
• Mitigated potential conflicts through adept use of diplomacy skills, fostering an atmosphere of respect and cooperation among guests at events.
• Trained new security hosts on company protocols, contributing to a knowledgeable and skilled team.
• Collaborated with law enforcement agencies during investigations, providing valuable information and assistance.
• Supported corporate events as a professional Security Host, promoting a positive image for the company while prioritizing guest safety.
• Ensured timely responses to emergency situations by coordinating with first responders and initiating appropriate safety measures.
• Managed access control for authorized personnel, ensuring a safe work environment for all staff members.
• Prevented unauthorized access by verifying visitor credentials upon entry into restricted areas within the premises.
• Reduced incidents of theft and vandalism through diligent surveillance and prompt response to potential threats.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Responded quickly to incidents and assessed active situations for security concerns.
• Responded quickly to emergency situations to assess and deflect issues.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Checked and verified photo identification prior to granting facility access.
• I was a certified ID checker, gathered, did the reports along with refusal logs and all the nightly capacity numbers for the club and any special events (SEO's)
• I trained new front door employees how to do proper ID checks and prepared the for the certification test.
• I gave out, received back and accounted for all equipment managed all paperwork and kept it all organized and up to date.
• I assisted with walk outs and entry refusals.
• At the time of my departures to join MGMRI I was in the process of becoming a Lead.