Nicole Flippen
Summary
Dynamic professional with a proven track record at Magnacare, adept at providing exceptional customer service and streamlining intake processes. Flexible and reliable, adept at adapting to changing needs and wants of the company. Excels in high-pressure environments, showcasing excellent multitasking and communication abilities. Demonstrates proficiency in PC use, including Word and Excel, with an impressive typing speed of over 80 wpm. Committed to maintaining confidentiality and enhancing patient care through meticulous data management and effective problem-solving.
Overview
21
21
years of professional experience
Work History
Intake Coordinator
Magnacare
02.2023 - Current
- Provided excellent customer service to callers during the intake process.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues, inputting faxes and when fax volume is high, assist in helping as well.
- Answered phone calls to help initiate service.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Resolved issues with insurance authorizations , minimizing delays in service provision.
- Expedited critical cases through close coordination with clinical teams, reducing wait times for essential services.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in data entry with thorough verification processes and attention to detail.
Lead Pharmacy Technician
Kroger's Pharmacy
04.2010 - 08.2020
- Supervised 20 pharmacy technicians and coordinated day-to-day assignments.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
- Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
- Collected co-payments or full payments from customers.
- Expedited prescription refills requests by promptly contacting prescribers'' offices for authorization.
Server
Casa Bella
01.2009 - 04.2010
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
West Side Bowery
03.2008 - 04.2010
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Cultivated warm relationships with regular customers.
Pharmacy Technician
CVS
03.2008 - 09.2009
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Communicated directly with doctors offices via telephone, fax and email.
- Reviewed and verified customer information and insurance provider information.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Pharmacy Technician Student
Publix Pharmacy
09.2008 - 03.2009
- Enhanced patient satisfaction by accurately filling prescriptions and providing friendly customer service.
- Contributed to a welcoming pharmacy environment by maintaining cleanliness and organization throughout the facility.
- Promoted adherence to quality assurance measures through diligent attention to detail when dispensing medications or performing other tasks within the pharmacy setting.
- Assisted in the implementation of a medication synchronization program, leading to improved patient adherence and overall health outcomes.
- Managed drug inventory effectively by rotating stock, checking expiration dates, and promptly ordering necessary supplies.
- Effectively communicated with healthcare professionals regarding medication inquiries or clarifications, promoting accurate and timely patient care.
Records Officer
United States Air Force, USAF
04.2004 - 08.2007
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Printed and photocopied documents to provide patients with copies of medical records.
- Prepared records for outgoing deployment and intake for returning soldiers.
- Supported medical staff by providing organized and accurate medical records.
- Uploaded physician progress notes, history, and physicals into paper medical records by hand.
- Responded effectively to requests for medical records from legal representatives, and other authorized parties in a timely manner.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Facilitated smooth transitions for patients transferring between facilities, coordinating the release of their medical records following all legal requirements.
- Accepted records for incoming soldiers and families and processing for assignment.
- Organized storage of physical records, optimizing space utilization and accessibility.
- Responded to external requests for patient information, adhering to strict privacy regulations.
Education
Pharmacology - Pharmaceutical Medicine
Aiken Technical College
Aiken05-2009
Certificate - Medical Office Administration
University of New Mexico
Alamogordo06-2007
High School Diploma -
Alamogordo High School
Alamogordo05-2007
Skills
- Excellent customer service, multitasking and communication skills
- Ability to define problems, obtain data, and establish facts
- Superb knowledge of a PC, Word and Excel, as well as having efficient typing skills (80wpm)
- Exceptional data entry skills with eye for details
- Medical terminology and understanding of types of services
- Phone and email etiquette
- Familiar with third party payor processes and procedures
Timeline
Intake Coordinator
Magnacare
02.2023 - Current
Lead Pharmacy Technician
Kroger's Pharmacy
04.2010 - 08.2020
Server
Casa Bella
01.2009 - 04.2010
Pharmacy Technician Student
Publix Pharmacy
09.2008 - 03.2009
Server
West Side Bowery
03.2008 - 04.2010
Pharmacy Technician
CVS
03.2008 - 09.2009
Records Officer
United States Air Force, USAF
04.2004 - 08.2007
Pharmacology - Pharmaceutical Medicine
Aiken Technical College
Certificate - Medical Office Administration
University of New Mexico
High School Diploma -
Alamogordo High School
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