Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Nicole Fotiou

Lawrenceville,GA

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

4
4
years of professional experience

Work History

Host

Petsuitesinc
10.2022 - 01.2023
  • Greeted pet owners and informed them of our services and pricing
  • Obtained any and all information regarding the pet that may crucial to their stay. i.e. feeding schedule, pet personality and preferences, all items that pet owner may have brought for the pet.
  • Filed paperwork and transferred information onto the online database.
  • Checked on pets in their kennels and occasionally helped our back staff with feedings.
  • Created marketing posts for various social media accounts.

Sales Team Leader

Offline By Aerie
04.2022 - 07.2022
  • Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
  • Set ambitious sales goals and motivated strong performance to keep team growing effectively.
  • Forecasted sales to management and collaborated to build effective sales team.
  • Contributed to successful daily upkeep of warehouse inventory tracking.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Monitored sales team performance and provided constructive feedback.

Preschool Teacher's Assistant

Primrose Schools
01.2022 - 04.2022
  • Maintained tidy and clean classroom consistent with safety and health standards.
  • Interacted with children one-on-one and in small groups to enhance and support learning activities.
  • Engaged and entertained children through recreational and educational activities.
  • Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
  • Maintained classrooms by disinfecting and sterilizing surfaces and toys.
  • Organized snack time and nap hours.
  • Encouraged children to interact with each other and participate in group activities.

Sales Manager

The Inspiration Co.
08.2020 - 07.2021
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.

Waitress Supervisor

5 Brothers Pizza
08.2018 - 07.2019
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Greeted new customers, discussed specials, and took drink orders.
  • Trained staff members on use of POS system.
  • Supervised server staff and simultaneously served personal section of tables.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Managed food resources, memorized orders, and coordinated customer service.

Education

BBA - Business Marketing

Georgia State University
Atlanta, GA

BBA - Business Marketing

Georgia Gwinnett College
Lawrenceville, GA

Skills

  • Dining Crew Workflow Optimization
  • Food Preparation and Safety
  • Retail Store Operations
  • Payment Processing
  • Sales Presentation
  • Inventory and Stocking
  • Sales Floor Organization
  • Hospitality and Accommodation
  • Strong Work Ethic and Dependable
  • Computer and Microsoft Office Skills

Affiliations

- Proud member of the Georgia State University Zeta Tau Alpha, Delta Lambda chapter

Languages

Greek
Limited Working
English
Native or Bilingual

Timeline

Host

Petsuitesinc
10.2022 - 01.2023

Sales Team Leader

Offline By Aerie
04.2022 - 07.2022

Preschool Teacher's Assistant

Primrose Schools
01.2022 - 04.2022

Sales Manager

The Inspiration Co.
08.2020 - 07.2021

Waitress Supervisor

5 Brothers Pizza
08.2018 - 07.2019

BBA - Business Marketing

Georgia State University

BBA - Business Marketing

Georgia Gwinnett College

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Nicole Fotiou