Nicole Friss
Virginia Beach,VA
Summary
Driven Sales Associate with a passion for delivering exceptional customer service and achieving sales goals. Adept at building strong relationships with customers and collaborating with team members to drive success. Consistently surpasses performance targets and sales objectives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Associate
GEICO, Government Employees Insurance
Virginia Beach, VA
04.2017 - Current
- Provided accurate information about products, prices and services.
- Assisted clients in selecting appropriate coverage options for their needs.
- Provided advice on financial planning and insurance policies.
- Processed applications and paperwork related to policy issuance or renewal.
- Advised clients on coverage amounts needed based on individual circumstances.
- Upsold products to policyholders and potential new clients.
- Exceeded company sales goals for new policies.
- Negotiated policy terms and premiums with potential clients, ensuring competitive offers.
Front Desk Supervisor
Vsa Resorts
Virginia Beach, VA
02.2015 - 02.2017
- Monitored the front desk staff to ensure proper customer service was provided.
- Resolved customer complaints promptly and efficiently.
- Maintained up-to-date knowledge of hotel services, features and local attractions and activities.
- Coordinated room assignments by considering guest preferences and special requests whenever possible.
- Reviewed daily reports on occupancy levels, rate of rooms sold and revenue totals.
- Created weekly schedules for front desk staff according to business needs.
- Implemented strategies for improving customer service standards across the department.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Front Desk Agent
Vsa Resorts
Virginia Beach, VA
01.2014 - 02.2015
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Resolved customer complaints promptly and courteously.
- Managed cash drawer responsibly throughout shift.
Activities Assistant
VSA Resorts
Virginia Beach, VA
08.2010 - 08.2013
- Maintained organized and tidy activity spaces.
- Facilitated enjoyable activities while ensuring adherence to protocol.
- Assisted in the development of activity plans for guests on a weekly basis.
Education
Bachelor of Science - Business Management
Grand Canyon University
Phoenix, AZ10-2020
Skills
- Customer Needs Assessment
- Upselling
- Product Sales
- Problem-solving skills
- Positive and professional
- Exceeds sales goals
Certification
- Property & Casualty License – Virginia Department of Insurance.
- Out of State Insurance License - 48 states & DC
Timeline
Sales Associate
GEICO, Government Employees Insurance
04.2017 - Current
Front Desk Supervisor
Vsa Resorts
02.2015 - 02.2017
Front Desk Agent
Vsa Resorts
01.2014 - 02.2015
Activities Assistant
VSA Resorts
08.2010 - 08.2013
Bachelor of Science - Business Management
Grand Canyon University
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