NICOLE FULTON
Richmond,TX
Summary
Dynamic Customer Care and Administrative Professional with over 10 years of expertise in healthcare administration and office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
14
14
years of professional experience
Work History
Patient Access Representative
Memorial Hermann Health System
Houston, TX
01.2021 - 07.2023
- Achieved efficient patient account creation for billing, enhancing patient understanding of policies and services. Delivered precise entry of patient and insurance data into hospital software, minimizing errors. Secured copayments and executed medical necessity coding for Medicare patients, ensuring compliance. Accelerated the processing of patient records between business office, medical records, and registration, meeting strict deadlines. Optimized scheduling and confirmation of diagnostic appointments, surgeries, and medical consultations, improving patient flow.
Patient Support Clerk
Health Help LLC
Houston, TX
01.2016 - 09.2019
- Oversaw implementation of electronic health records to optimize data entry and retrieval workflows. Managed patient intake processes to guarantee precise data collection, significantly improving patient experience. Evaluated patient insurance eligibility and benefits to confirm accurate coverage for medical services.
Front Desk Medical Specialist
Aurora Health Center
Milwaukee, WI
01.2010 - 12.2013
- Achieved improved communication flow by managing a multi-line phone system. Enhanced patient visit coordination through effective appointment scheduling. Streamlined communication processes between patients, healthcare providers, and insurance companies to improve overall efficiency.
Education
Associate of Business Administration - Business Administration Medical Office
Houston Community College
Houston, TX06-2020
High School Diploma -
Dusable High School
Chicago06-2004
Skills
- Office Management
- Problem Solving
- Client support
- Team Leadership
- Patient record management
- Communication
- Organizational Skills
- HIPAA compliance
- Healthcare management
Timeline
Patient Access Representative
Memorial Hermann Health System
01.2021 - 07.2023
Patient Support Clerk
Health Help LLC
01.2016 - 09.2019
Front Desk Medical Specialist
Aurora Health Center
01.2010 - 12.2013
Associate of Business Administration - Business Administration Medical Office
Houston Community College
High School Diploma -
Dusable High School