Nicole García
Plymouth,MI
Summary
Results-driven Area Manager accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Working knowledge of optimal practices and safety behaviors for Food & Beverage.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Area Manager Food & Beverage
Cedar Point
03.2023 - Current
- Ensure financial performance, product production, personnel and training, guest service and service of safe food in accordance with Cedar Point's standards of operation and budgetary controls.
- Maintain an effective overall management of designated area locations.
- Work to maintain food quality standards and sanitation standards with a focus on guest service.
- Manage location P&L to optimize manageable profit, control of costs of goods sold (COGS), labor, and other controllable expenditures to achieve all financial and budgetary goals.
- Operate within the established guidelines of the Erie County Health Department and Cedar Point's safety department.
- Responsible for the development and achievement of the locations' business plan.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved conflicts promptly to promote positive environment for customers.
- Conducted training sessions to educate employees on best practices and procedures.
Doctor's Office Receptionist
OBI Oir Bien
10.2020 - 08.2021
- Scheduled and confirmed appointments for the Audiologists.
- Answered and directed incoming calls using multi-line telephone system.
- Maintained daily calendars and planned office events.
- Entered data in CRM software to keep records of the patients information.
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.
- Created a managed sales reports.
- In charge of petty cash.
Shift Supervisor
Starbucks Coffee Company
05.2016 - 09.2019
- Development of a plan to improve the internal communication of the store.
- In charge of the operations and the proper functioning of the store.
- In charge of supervising, leading and delegating responsibilities to the team.
- Money management and monitoring of cash register policies.
- Responsible for counting inventory.
- Customer Service.
- Training, educating, and guiding new baristas.
Sales Coordinator
EF Education First
02.2019 - 06.2019
- Responsible for selling and promoting the language programs by phone, face to face and social networks.
- Achieve weekly and monthly sales goals with predefined KPIs.
- Use of CRM to manage the database of potential customers and increase sales.
- Provide customer service and support before and after the sale.
- Resolved the customer data overload by cleaning the database which improved the sales conversion rate.
Sales Coordinator
AIESEC
09.2014 - 05.2015
- Responsible for delivering projects according to the sales plan.
- Act as a bridge between the external public and AIESEC with the purpose of obtaining a friendly relationship and business.
- Search and visit potential customers to close contracts.
Education
Bachelor of Arts - Organizational Communication And Public Relations
Universidad San Francisco De Quito
06.2019
High School Diploma -
Unidad Educativa Julio Verne
07.2014
Skills
- Leadership
- Teamwork
- Adaptability
- Communication
- Organization and efficiency
- Microsoft Office
- Staff Training
Certification
- ServSafe: Food Protection Manager Certification
- ServSafe Alcohol Certification
- EF SET English Certificate (C2 Proficient)
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Area Manager Food & Beverage
Cedar Point
03.2023 - Current
Doctor's Office Receptionist
OBI Oir Bien
10.2020 - 08.2021
Sales Coordinator
EF Education First
02.2019 - 06.2019
Shift Supervisor
Starbucks Coffee Company
05.2016 - 09.2019
Sales Coordinator
AIESEC
09.2014 - 05.2015
Bachelor of Arts - Organizational Communication And Public Relations
Universidad San Francisco De Quito
High School Diploma -
Unidad Educativa Julio Verne
- ServSafe: Food Protection Manager Certification
- ServSafe Alcohol Certification
- EF SET English Certificate (C2 Proficient)
Similar Profiles
Cooper RichterCooper Richter
Ride Operations Area Supervisor at Cedar PointRide Operations Area Supervisor at Cedar Point
Greg SpearsGreg Spears
Manager Ride Maintenance at Cedar PointManager Ride Maintenance at Cedar Point
Caitlin ThomasCaitlin Thomas
Merchandise Area Supervisor at Cedar PointMerchandise Area Supervisor at Cedar Point