Overview
Work History
Education
Skills
Languages
Volunteer
Certification
Timeline
Generic

Nicole García

Plymouth,MI

Overview

8
8
years of professional experience
1
1
Certification

Work History

Area Manager Food & Beverage

Cedar Point Amusement Park
Sandusky, OH
03.2023 - Current
  • Ensure financial performance, product production, personnel and training, guest service and service of safe food in accordance with Cedar Point's standards of operation and budgetary controls.
  • Maintain an effective overall management of designated area locations.
  • Work to maintain food quality standards and sanitation standards with a focus on guest service.
  • Manage location P&L to optimize manageable profit, control of costs of goods sold (COGS), labor, and other controllable expenditures to achieve all financial and budgetary goals.
  • Operate within the established guidelines of the Erie County Health Department and Cedar Point's safety department.
  • Responsible for the development and achievement of the locations' business plan.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Conducted training sessions to educate employees on best practices and procedures.

Shift Supervisor

Starbucks Coffee Company (Cedar Point)
Sandusky, OH
05.2016 - 10.2022
  • Development of a plan to improve the internal communication of the store.
  • In charge of the operations and the proper functioning of the store.
  • In charge of supervising, leading and delegating responsibilities to the team.
  • Money management and monitoring of cash register policies.
  • Responsible for counting inventory.
  • Customer Service.
  • Training, educating, and guiding new baristas.

Doctor's Office Receptionist

OBI Oir Bien
Quito, Ecuador
10.2020 - 08.2021
  • Scheduled and confirmed appointments for the Audiologists.
  • Answered and directed incoming calls using multi-line telephone system.
  • Maintained daily calendars and planned office events.
  • Entered data in CRM software to keep records of the patients information.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Created a managed sales reports.
  • In charge of petty cash.

Sales Coordinator

EF Education First
Quito, Ecuador
02.2019 - 06.2019
  • Responsible for selling and promoting the language programs by phone, face to face and social networks.
  • Achieve weekly and monthly sales goals with predefined KPIs.
  • Use of CRM to manage the database of potential customers and increase sales.
  • Provide customer service and support before and after the sale.
  • Resolved the customer data overload by cleaning the database which improved the sales conversion rate.

Education

Bachelor of Arts - Organizational Communication and Public Relations

Universidad San Francisco De Quito
Ecuador
06.2019

High School Diploma -

Unidad Educativa Julio Verne
Ecuador
07.2014

Skills

  • Leadership
  • Teamwork
  • Adaptability
  • Communication
  • Organization and efficiency
  • Microsoft Office

Languages

Spanish
Native/ Bilingual
English
Full Professional

Volunteer

  • Rotaract Cumbaya Club Member
  • Marketing Area
  • Dates: Feb 2020 - Nov 2021

Certification

  • ServSafe: Food Protection Manager Certification
  • ServSafe Alcohol Certification
  • EF SET English Certificate (C2 Proficient)

Timeline

Area Manager Food & Beverage

Cedar Point Amusement Park
03.2023 - Current

Doctor's Office Receptionist

OBI Oir Bien
10.2020 - 08.2021

Sales Coordinator

EF Education First
02.2019 - 06.2019

Shift Supervisor

Starbucks Coffee Company (Cedar Point)
05.2016 - 10.2022

Bachelor of Arts - Organizational Communication and Public Relations

Universidad San Francisco De Quito

High School Diploma -

Unidad Educativa Julio Verne

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Nicole García