Nicole Garcia
Brooklyn,NY
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Personal Assistant to the Owner
Jenny Lee
03.2014 - Current
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained appropriate filing of personal and professional documentation.
- Kept detailed track of household and maintenance inventory and schedules.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
Floor Supervisor
Cibo LLC
05.2018 - 03.2023
- Developed strong and lasting rapport to improve customer service and retain valued clients.
- Recruited, hired and trained team of [Number] salespeople.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Overcame objections and closed sales while following company policies and legal requirements.
- Set sales goals and tracked progress using [Software].
Event Assistant
Andrea Zannin ( Personal Chef At Lamborghini)
01.2017 - 08.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Confirmed appointments, communicated with clients, and updated client records.
Front Desk Receptionist
Maria Bonita
04.2016 - 01.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Server
Bread
02.2014 - 08.2016
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Tourism And Travel Management
Artemisia Gentileschi
Milano, Italy06.2011
Skills
- Operations Management
- Policy Implementation
- Staff Development
- Business Development
- Marketing
- Schedule Preparation
- Team Leadership
- Verbal and Written Communication
- Time Management
Languages
Italian
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
Floor Supervisor
Cibo LLC
05.2018 - 03.2023
Event Assistant
Andrea Zannin ( Personal Chef At Lamborghini)
01.2017 - 08.2021
Front Desk Receptionist
Maria Bonita
04.2016 - 01.2017
Personal Assistant to the Owner
Jenny Lee
03.2014 - Current
Server
Bread
02.2014 - 08.2016
Tourism And Travel Management
Artemisia Gentileschi
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