Nicole Gaudet
Jacksonville
Summary
Dedicated Customer Service Associate providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
2021
2021
years of post-secondary education
Work History
Customer Service Associate
Wawa
Jacksonville
09.2021 - Current
- Managed high-volume point-of-sale transactions with accurate cash handling and timely service, improving transaction efficiency.
- Resolved customer complaints promptly to increase satisfaction and encourage repeat visits, yielding measurable results.
- Maintains clean, organized store areas and follows food safety protocols to ensure regulatory compliance and safe service.
- Ensured 100% compliance with laws by verifying IDs for restricted sales, preventing violations and protecting store licensing.
Apprentice General Manager
Chipotle Mexican Grill
Jacksonville
07.2019 - 09.2021
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Managed food and supply inventory to keep adequate levels for expected demands.
Education
Food Safety -
Serv Safe
Skills
- Cash Handling
- Staff training/development
- Consistently meet goals
- Efficient multi-tasker
- Exceptional interpersonal communication
- Employee scheduling
- Food preparation and safety
- Verbal and written communication
Timeline
Customer Service Associate
Wawa
09.2021 - Current
Apprentice General Manager
Chipotle Mexican Grill
07.2019 - 09.2021
Food Safety -
Serv Safe