Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Nicole Graham

St Louis,United States

Summary

Results oriented and customer focused manager with over 30 years of experience. Has a proven track record of delivering exceptional customer service, optimizing company operations, and exceeding sales targets. Seeking a role in a forward thinking company to apply my skills in product selection, marketing, and turning a one time shopping experience into a loyal brand customer for life.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Broker Salesperson

First Community Realty
St. Louis, MO
07.2023 - Current
  • Developed and implemented marketing strategies to promote the sale of residential properties.
  • Analyzed market trends and conducted research to identify potential buyers for properties.
  • Negotiated offers between buyers and sellers in order to reach an agreement on price and terms of sale.
  • Advised clients on how best to price their property in order to maximize profits while still appealing to potential buyers.
  • Maintained relationships with current and prospective clients by providing exceptional customer service throughout the transaction process.
  • Drafted real estate contracts, purchase agreements, and closing documents according to state regulations.
  • Organized open houses for prospective buyers in order to showcase available properties.
  • Provided guidance regarding local zoning laws, homeowner association rules, mortgage requirements, escrow procedures, title insurance policies.
  • Created detailed reports outlining comparable sales data in order to determine fair market value for a particular property.
  • Actively participated in networking events as well as community activities such as homebuyer seminars or workshops in order to increase visibility within the industry.

RE/MAX Results

Broker Salesperson
St. Louis, MO
01.2010 - 06.2023
  • Developed and implemented marketing strategies to promote the sale of residential properties.
  • Analyzed market trends and conducted research to identify potential buyers for properties.
  • Negotiated offers between buyers and sellers in order to reach an agreement on price and terms of sale.
  • Maintained relationships with current and prospective clients by providing exceptional customer service throughout the transaction process.
  • Advised clients on how best to price their property in order to maximize profits while still appealing to potential buyers.
  • Drafted real estate contracts, purchase agreements, and closing documents according to state regulations.
  • Organized open houses for prospective buyers in order to showcase available properties.
  • Provided guidance regarding local zoning laws, homeowner association rules, mortgage requirements, escrow procedures, title insurance policies.
  • Created detailed reports outlining comparable sales data in order to determine fair market value for a particular property.
  • Managed all aspects of client transactions from initial contact through closing including coordinating inspections, appraisals, surveys, repairs and renovations when needed.
  • Actively participated in networking events as well as community activities such as homebuyer seminars or workshops in order to increase visibility within the industry.

Merchandising Manager

Nygard International
St Louis, MO
05.2004 - 07.2008
  • Transformed consumer feedback and fashion trends into successful product assortments.
  • Liaised with corporate executives to budget and plan merchandise needs.
  • Collaborated with marketing team to develop and launch targeted strategies and initiatives.
  • Used historical and current business data to determine key buying trends and items.
  • Set direction for supervisory team and front-line staff to drive consistency of guest experience.
  • Evaluated and analyzed product performance to develop optimal improvement strategies.
  • Verified product placements in web scheduler.
  • Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Tracked sales trends and recommended adjustments to maximize departmental profitability.
  • Maintained physical inventory of merchandise and implemented systems to monitor costs.
  • Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.

Merchandising Manager

Tommy Hilfiger
St Louis, MO
06.2002 - 04.2004
  • Trained, supervised and evaluated staff to optimize their performance levels.
  • Ensured compliance with company policies regarding product selection, ordering, display and inventory management.
  • Assisted in developing visual displays for stores according to corporate guidelines.
  • Conducted regular visits to stores in order to monitor stock levels, customer service standards and employee engagement.
  • Organized special events such as trunk shows or pop-up shops as part of promotional activities.
  • Attended trade shows, conferences, seminars and other networking events related to the industry.
  • Prepared reports on sales figures, inventory levels, customer feedback, for senior management review.
  • Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
  • Placed prices and descriptive signage to enhance displays and promote items.

Area Sales Manager

Famous Barr
St Louis, MO
11.1997 - 06.2002
  • Planned, developed and implemented sales strategies in an assigned region.
  • Analyzed sales data to determine areas of improvement for the organization.
  • Managed a team of sales representatives in order to achieve maximum results.
  • Provided training and guidance on product knowledge, selling techniques and customer service.
  • Monitored performance of sales representatives against goals set by management.
  • Maintained relationships with existing clients to ensure their satisfaction with products and services offered.
  • Resolved customer complaints in a timely manner while ensuring high levels of customer satisfaction.
  • Interacted regularly with senior management to discuss current strategies and future plans.
  • Participated in industry-related functions such as conventions, seminars and workshops.
  • Developed and implemented strategic sales plans to accommodate corporate goals.

Education

Broker Salesperson - Real Estate

Career Education Systems
St. Louis
11-2012

Realtor - Real Estate

Career Education Systems
St Louis, MO
11-2009

Some College (No Degree) - Business

University of New Orleans
New Orleans, LA

Skills

  • Financial Analysis
  • Marketing Development
  • CRM Software Use
  • Missouri Licensed Real Estate Broker
  • Market Research
  • Customer Service

Certification

  • Realtor
  • Broker Salesperson
  • CDPE
  • SFR
  • Green
  • Luxury

Accomplishments

  • 2012 Spirit Award
  • 2020 Executive Award
  • 2021 100% Award
  • 2022 Executive Award

Timeline

Broker Salesperson

First Community Realty
07.2023 - Current

RE/MAX Results

Broker Salesperson
01.2010 - 06.2023

Merchandising Manager

Nygard International
05.2004 - 07.2008

Merchandising Manager

Tommy Hilfiger
06.2002 - 04.2004

Area Sales Manager

Famous Barr
11.1997 - 06.2002

Broker Salesperson - Real Estate

Career Education Systems

Realtor - Real Estate

Career Education Systems

Some College (No Degree) - Business

University of New Orleans

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