NICOLE GUERRERO
Roosevelt,NY
Summary
Hardworking Entrepreneur skilled in coordinating programs, business planning and culture development. Visionary and decisive leader with a clear understanding of complex business needs.
Overview
9
9
years of professional experience
Work History
Owner/Entrepreneur
Maca's By Nikky
11.2021 - Current
- Developed business plans and strategies for new product launches
- Identified and secured strategic partnerships with vendors and suppliers
- Managed marketing campaigns to increase brand awareness and visibility
- Negotiated contracts with customers, vendors, and partners
- Conducted market research to understand customer needs and preferences
- Assessed risk factors associated with new investments and initiatives
- Maintained relationships with key clients to secure repeat business
- Developed and updated website and social media profile pages to market macarons.
Sales Representative
BK Wireless
09.2022 - 01.2023
- Answered phone calls, and reviewed emails from clients and outside vendors
- Developed and maintained relationships with existing clients to ensure customer satisfaction
- Provided technical support for customers using the company's products or services
- Managed inventory levels by ordering sufficient stock for each account
- Assisted in developing promotional materials such as flyers, brochures.
Receptionist
BLS Neilsen
09.2021 - 02.2022
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel
- Scheduled appointments for clients, customers, and other visitors
- Performed data entry tasks into various computer systems accurately and promptly
- Updated daily log book with information about visitors entering the premises
- Provided excellent customer service at all times while interacting with both internal and external customers
- Maintained daily calendars, set appointments with clients and planned daily office events.
Hostess
Prime Bistro
10.2018 - 07.2020
- Answered phone inquiries and email inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Greeted guests warmly upon arrival, seating them promptly
- Verified reservations and wait times with customers
- Managed the waiting list, ensuring that all parties were seated in a timely manner
- Demonstrated strong interpersonal skills when interacting with customers
- Assisted in coordinating events with clients and outside vendors
- Assisted general manager in keeping track of staff schedule and payroll.
Teller
Promerica Bank
01.2015 - 08.2018
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Education
Business Administration -
Asa College
Manhattan, NYSkills
- Fluent in written and oral Spanish
- Fluent in Microsoft Suites (Word, Excel, Outlook, etc)
Timeline
Sales Representative
BK Wireless
09.2022 - 01.2023
Owner/Entrepreneur
Maca's By Nikky
11.2021 - Current
Receptionist
BLS Neilsen
09.2021 - 02.2022
Hostess
Prime Bistro
10.2018 - 07.2020
Teller
Promerica Bank
01.2015 - 08.2018
Business Administration -
Asa College
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