Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Guilbeaux

Lafayette,LA

Summary

Administrative and operations professional with over 15 years of experience in business support, schedule coordination, record maintenance, employee supervision, and customer service excellence. Demonstrates strong organizational skills and dependability while managing multiple priorities in fast-paced environments. Proven ability to enhance operational efficiency and improve service delivery.

Overview

22
22
years of professional experience

Work History

Manager

Piece of Cake Lafayette
Lafayette, LA
06.2019 - Current
  • Supervise, train, and support employees to maintain quality and productivity standards.
  • Oversee daily business operations to ensure streamlined workflow.
  • Created and managed employee schedules to optimize staffing.
  • Managed orders, inventory, and supplies to meet daily operational demands.
  • Coordinate multiple priorities in a fast-paced environment while meeting deadlines.
  • Communicate with customers, employees, vendors, and management.
  • Resolved customer service concerns to enhance customer satisfaction.
  • Ensure company policies, safety procedures, and quality standards are followed.

Shift Leader

Hub City Diner
Lafayette, LA
02.2014 - 06.2019
  • Led daily shifts and supervised employees in a high-volume customer service environment.
  • Trained new employees on company procedures, customer service, and daily operations.
  • Served guests, managed dining services, provided excellent customer service experiences.
  • Resolved customer concerns promptly and professionally to enhance satisfaction.
  • Managed cash and transactions, overseeing end-of-shift responsibilities for accuracy.
  • Delegated tasks to team members to enhance workflow and efficiency. and ensured employees completed assigned tasks.
  • Maintained a clean, organized, and efficient work environment.

Cake Decorator

Twins Burgers and Sweets
Lafayette, LA
01.2012 - 02.2014
  • Designed intricate cake decorations using various icing techniques.
  • Collaborated with customers to create custom cake designs and flavors.
  • Implemented efficient workflow processes for timely order completion.
  • Maintained cleanliness and organization of decorating station and tools.
  • Answered phone calls, put in orders and handled customer disputes or complaints.

Routing Analyst Assistant

Lafayette Parish School Board
Lafayette, LA
01.2009 - 12.2011
  • Coordinated transportation routing and daily operations to ensure timely service delivery.
  • Utilized EDULOG software for effective routing management.
  • Communicated with schools, transportation personnel, and staff to resolve issues.
  • Assisted with scheduling and route-related changes.
  • Managed multiple requests and shifting priorities in a fast-paced environment to maintain service continuity.
  • Entered and maintained data accurately in computer systems.
  • Organized records and facilitated daily administrative functions to support operational efficiency.
  • Led yearly fast-paced call center, directly overseeing 20+ employees.

Office Assistant

Utec Of Lafayette
Lafayette, LA
08.2004 - 01.2009
  • Facilitated daily office operations by providing administrative and clerical support.
  • Answered phones, assisted customers, and directed inquiries appropriately.
  • Maintained professional communication with customers, employees, and outside contacts to foster positive relationships.
  • Streamlined document and file organization to enhance access to office information.
  • Performed data entry and maintained accurate records.

Education

Court Reporting and Stenography

Baton Rouge School of Court Reporting
Baton Rouge, LA
12-2010

High School Diploma -

Acadiana High School
Lafayette, LA
05-2007

Some College (No Degree) - Business Administration And Management

LSUE
Eunice, LA

Skills

  • Operations Management
  • Team Leadership & Supervision
  • Scheduling & Coordination
  • Customer Service
  • Issue resolution
  • Inventory management
  • Data Entry & Record Keeping
  • Multitasking
  • Office Administration

Timeline

Manager

Piece of Cake Lafayette
06.2019 - Current

Shift Leader

Hub City Diner
02.2014 - 06.2019

Cake Decorator

Twins Burgers and Sweets
01.2012 - 02.2014

Routing Analyst Assistant

Lafayette Parish School Board
01.2009 - 12.2011

Office Assistant

Utec Of Lafayette
08.2004 - 01.2009

Court Reporting and Stenography

Baton Rouge School of Court Reporting

High School Diploma -

Acadiana High School

Some College (No Degree) - Business Administration And Management

LSUE
Nicole Guilbeaux