Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicole Hall

Case Manager
Griffith,IN

Summary

Passionate professional with 6+ years of experience in youth support services settings. Highly accomplished, in assisting clients with building coping mechanisms to address life challenges. Skilled in prioritizing patients' needs within high-stress environments, while being professional and displaying sensitivity to the cultural and needs of each client.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Case Manager

Dockside Services
Highland , IN
02.2022 - Current


  • Evaluated treatment plans against individual goals and healthcare standards.
  • Provided ongoing counseling to help patients deal with conditions and processes
  • Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
  • Assessed needs of each client and recommended appropriate services and resources.
  • Maintained high level of client confidentiality, following strict guidelines and recommendations.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.


Youth Support Specialist II

MARTHA'S
Chicago, IL
03.2020 - Current
  • Monitor and supervise youths' behaviors and whereabouts at all times
  • Establish a therapeutic environment that emphasizes the physical and emotional safety of youth that reside in the program
  • Follow protocol as it relates to ensuring client safety including the use of de-escalation techniques
  • Assist the Care Coordinator, or designee, with any case management related activity on behalf of a client.

Team Lead/Case Manage

NeuroRestorative
Carbondale, IL
10.2017 - 01.2020
  • Manage and maintain a caseload with adolescent population 11 years of age and older based on funder requirements
  • Enhanced successful patient outcomes by helping each participate in recreational activities alone or in groups
  • Consulted with clinicians to devise and manage effective ongoing care plans for at-risk patients
  • Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plan
  • Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action
  • Hosted informative meetings and took charge of the residential settings in the absence of a supervisor
  • Managed schedules, accepted time off requests and found coverage for short shifts
  • Provided comprehensive case management services, including educating family members and caregivers on patient care instructions
  • Assist client with ADL's and administering medication

Front Desk Receptionist

Best Western Plus
Carbondale, IL
07.2016 - 10.2017
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
  • Kept accounts in balance and ran daily reports to verify totals
  • Immediately contacted housekeeping staff and maintenance department regarding guest room issues
  • Greeted daily visitors and customers upon arrival, offered assistance and answered questions to build and establish positive rapport
  • Built problem solving skills by handling guest complaints and dealing with hectic situations calmly

Front End Supervisor

Party City
Carbondale, IL
09.2014 - 07.2016
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Provided exceptional customer service by directing customers to appropriate associate and greeting customers upon arrival
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
  • Processed POS transactions, including checks, cash and credit purchases or refunds

Education

Bachelor of Arts - Criminal Justice

Southern Illinois University Carbondale
Carbondale, IL
05.2018

Minor - Forensic Science

Southern Illinois University Carbondale
Carbondale, IL
05.2018

Minor - Sociology

Southern Illinois University Carbondale
Carbondale, IL
05.2018

Skills

  • Court Mandated Reporter
  • Resource Identification
  • Home Visits and Inspections
  • Treatment Planning
  • Cleaning and Organizing
  • Updating Medical Records
  • Patient Observation
  • Emotional and Social Support
  • Activities of Daily Living (ADL) Support

Certification

Additional Information Safety Care Training Mandated Reporter Training Medication Administer Training Qualified Brain Injury Specialist Certified Certified Prevention Intervention Certified

Timeline

Case Manager

Dockside Services
02.2022 - Current

Youth Support Specialist II

MARTHA'S
03.2020 - Current

Team Lead/Case Manage

NeuroRestorative
10.2017 - 01.2020

Front Desk Receptionist

Best Western Plus
07.2016 - 10.2017

Front End Supervisor

Party City
09.2014 - 07.2016

Bachelor of Arts - Criminal Justice

Southern Illinois University Carbondale

Minor - Forensic Science

Southern Illinois University Carbondale

Minor - Sociology

Southern Illinois University Carbondale

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