Nicole Harris
Valley Behavioral Health
West Valley City,UT
1
Certification
Dynamic and compassionate professional with extensive experience at Valley Behavioral Health, excelling in client advocacy and care coordination. Proven ability to enhance client satisfaction through effective communication and crisis intervention. Skilled in developing individualized care plans and fostering relationships, ensuring positive outcomes in challenging environments.
- Knowledgeable Case Management with solid history of managing complex caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes.
Work History
Hostess
- Provided compassionate care to residents, assisting with daily living activities and promoting comfort.
- Assisted in mobility support, ensuring safe transportation of residents within facility.
- Educated families on care processes and effective communication regarding resident needs.
- Trained new staff on proper caregiving techniques and operational procedures within facility.
Case Manager
6 Months- Coordinated patient intake processes to ensure timely assessments and referrals.
- Developed individualized care plans in collaboration with multidisciplinary teams.
- Monitored client progress and adjusted treatment strategies based on feedback.
- Advocated for client needs within community resources to enhance support services.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
CNA
1 Year 5 Months- Assisted residents with daily living activities, ensuring safety and comfort.
- Monitored vital signs and reported changes to nursing staff promptly.
- Provided compassionate support to residents, fostering a positive environment.
- Maintained cleanliness and organization of resident rooms and common areas.
- Documented patient care accurately in electronic health records systems.
- Collaborated with interdisciplinary team to enhance resident care plans.
- Educated families on patient care techniques and resources available.
- Participated in training sessions to improve caregiving skills and knowledge.
CNA
6 Months- Assisted patients with daily living activities, promoting independence and dignity.
- Monitored vital signs, documenting changes in patient health for nursing staff review.
- Maintained cleanliness and safety of resident spaces, adhering to infection control protocols.
- Collaborated with healthcare team members to develop personalized care plans for residents.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
CNA
1 Year 2 Months- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Reduced patient stress levels through effective communication and active listening skills.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Education
High School Diploma
Skills
Customer service
Effective multitasking
Patience and empathy
Phone etiquette
Customer service expertise
Detail-oriented
Interactive communication skills
Exceptional communication
Efficient collaboration
Problem-solving
Active listening
Organization and multitasking
Relationship building
Decision-making
Conflict resolution
Positive attitude
Email and telephone etiquette
Client advocacy
Care coordination
Community resources
Critical thinking
Records management
Crisis intervention
Emotional awareness
Needs assessment
Certification
I have my:
*BLS & FIRST AID
*Case manager Certification
Timeline
Case Manager
Valley Behavioral Health
01.2026 - CurrentRead More
CNA
Legacy House of Spanish Fork
03.2023 - 08.2024Read More
CNA
Parkway Health And Rehab
08.2022 - 02.2023Read More
CNA
Spanish Fork Heath and Rehab
06.2021 - 08.2022Read More
Hostess
Olive Garden
Read More
Landmark High School
High School Diploma
Read More