Nicole Helman
North Webster,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Creighton Brothers Llc
Atwood, IN
12.2024 - 08.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Sales Representative
Egg Innovations
Warsaw Indiana
06.2024 - 12.2024
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Assisted call-in customers with questions and orders.
Buyer
Turtle and hughes
Warsaw, IN
04.2022 - 01.2024
- Resolved any discrepancies between purchase orders and actual receipts of goods or services.
- Worked with suppliers to expedite open purchase orders and shipments in-transit.
- Participated in negotiations with vendors concerning prices, delivery schedules, warranties and other contractual issues.
- Requested pricing quotes from suppliers to determine best source of supply.
Supply Specialist
LSC Communications
Warsaw, IN
08.2017 - 04.2022
- Mentored and developed supply team members to ensure regulatory compliance.
- Kept meticulous records of high-priority units and material readiness of equipment.
- Maintained accurate records of orders, deliveries and stock levels on a daily basis.
- Organized, analyzed and tracked supply data in order to identify trends, potential problems and solutions.
Head Cashier
Ace Hardware
North Webster, IN
10.2009 - 08.2017
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Coached employees on best practices for handling customer complaints quickly and effectively.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Helped customers find specific products, answered questions, and offered product advice.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
Shift Supervisor
CVS Pharmacy
North Webster, IN
02.2005 - 10.2009
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assigned tasks to team members based on their strengths and skill sets.
- Completed opening and closing duties to facilitate business operations.
- Addressed any issues that arose during the shift in a proactive manner.
- Resolved customer complaints and reported issues to senior management.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Resolved customer complaints in a timely manner.
- Assisted upper management with daily operations to meet standards of service and quality.
- Served as a role model for other employees by demonstrating professional behavior at all times.
Education
High School Diploma -
Wawasee High School
Syracuse, IN05-1999
Skills
- Cost Control
- Procurement Planning
- Inventory Oversight
- Materials Sourcing
- Purchase Order Management
- Pricing Knowledge
- Customer Service
- Relationship Building
Timeline
Customer Service Representative
Creighton Brothers Llc
12.2024 - 08.2025
Customer Sales Representative
Egg Innovations
06.2024 - 12.2024
Buyer
Turtle and hughes
04.2022 - 01.2024
Supply Specialist
LSC Communications
08.2017 - 04.2022
Head Cashier
Ace Hardware
10.2009 - 08.2017
Shift Supervisor
CVS Pharmacy
02.2005 - 10.2009
High School Diploma -
Wawasee High School